Head of Operations & Business Management
$160kMercury Insurance
Mercury Insurance is dedicated to providing exceptional insurance solutions while delivering a world-class client experience. We believe operational excellence is at the heart of our success.As the Director of Operations Excellence, you will lead strategic initiatives to optimize business processes, enhance operational efficiency, and drive measurable results across the organization. This is a high-impact role where your leadership and vision will directly influence the company’s performance and client satisfaction.
What You’ll Do Develop and implement operational strategies to improve efficiency, reduce costs, and enhance service delivery
Lead process improvement initiatives across underwriting, claims, customer service, and other operational areas
Define and monitor key performance indicators (KPIs) to measure operational success
Collaborate with cross-functional leaders to identify bottlenecks, streamline workflows, and implement best practices
Drive continuous improvement culture through coaching, training, and change management
Present operational insights and recommendations to executive leadership
What We’re Looking For 7-12+ years of experience in operations management, process improvement, or business excellence
Proven success leading cross-functional operational initiatives in insurance, financial services, or related industries
Strong analytical skills, process optimization expertise, and project management experience
Excellent leadership, communication, and stakeholder management skills
Experience with Lean, Six Sigma, or other operational excellence frameworks is highly desirable
Ability to drive change and influence senior leadership
What We Offer Base Salary: $160,000
Total Compensation (OTE): $180,000 - $210,000+ (includes performance-based bonus)
Sign-On Bonus: Competitive sign-on bonus available
Opportunity to lead transformative initiatives impacting company-wide operations
Career growth into executive operational leadership roles
Supportive, collaborative company culture
Comprehensive benefits and work-life balance
#J-18808-Ljbffr Mercury Insurance
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