Sales Engineering
Broadvoice
POSITION SUMMARY Broadvoice is looking for a Sales Engineer in Madrid to be the technical voice of GoContact, our cloud contact center (CCaaS) platform, for partners and customers across Spain. You’ll work closely with our sales team and channel partners and report to Christian Nieves, Sales Engineering Manager.
This role is remote, based in or near Madrid, with about 20% travel within Spain to meet partners and customers.
KEY RESPONSIBILITIES Build and deliver tailored GoContact demos for partners and prospects, remotely and in person.
Run technical discovery: learn how a prospect’s contact center works today (channels, volumes, routing, reporting) and what isn’t working.
Support partner sales reps with product training and fast, accurate technical answers so they can sell with confidence.
Capture customer requirements and feature requests and pass them to Product with clear context.
Help move stalled deals forward and hand closed deals cleanly to the implementation team.
Hands-on experience in or supporting contact centers, for example at a BPO, a contact center technology vendor, or an in-house customer service operation. Experience configuring a contact center or telephony platform yourself: Confidence presenting and demoing software to customers and explaining technical ideas in plain business terms.
Professional fluency in Spanish and English, spoken and written.
Good judgment when a customer asks for something the product can’t do: you confirm before you commit and come back with a recommendation.
Enjoy working side by side with sales reps and partners, and able to travel within Spain about 20% of the time.
Nice to have (we’ll teach the rest): Previous sales engineer, pre-sales or solutions consultant experience
CRM integrations (Salesforce, Zendesk, Dynamics) or APIs
Portuguese
WHY BROADVOICE We’re not just building communication tools; Work on Your Terms Remote-first isn’t a perk we bolted on, it’s how we operate. This is a culture that invests in people, not just performance metrics. We are committed to building a diverse, inclusive, and authentic workplace. Reasonable accommodation will be made as needed for individuals with disabilities.
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