Client Services Specialist - Automotive

Automotive Service Advisor / Service Writer - Austin's Automotive Specialists
Description

Austin's Automotive Specialists a GreatWater Garage

Shop Address: 12990 Research Blvd. Austin, TX 78750

Shop Hours: M-F 7:30 AM - 5:30 PM, Sat 8:00 AM - 2:00 PM CST

$55,000 - $85,000 yearly - hourly pay + monthly performance opportunities

Help Customers Feel Confident About Their Vehicle Care

We’re looking for an experienced Service Advisor / Service Writer who enjoys helping customers, building trust, and working closely with technicians to keep vehicles safe and reliable.

At Austin's Automotive Specialists, a GreatWater garage, we combine the personal culture of a neighborhood shop with the tools, systems, and support of a growing automotive network . Our Service Advisors play a key role in delivering an outstanding customer experience while helping the shop run smoothly. If you’re someone who enjoys customer service, sales, organization, and teamwork , we’d love to meet you.

What You’ll Do:
As a Service Advisor , you’ll serve as the primary connection between our customers and the technician team. Our team believes no task is too small when it comes to helping customers and supporting the shop.

Greet customers warmly and provide a friendly, professional experience

Answer incoming calls promptly and assist customers with service questions

Sell recommended maintenance and repair services

Enter and track customer and vehicle information in shop management software

Tag vehicles and document service needs upon arrival

Build repair estimates and communicate recommendations clearly

Obtain customer authorization for repairs

Work closely with technicians to review inspection results and service recommendations

Assign work orders based on technician availability and skill level

Track vehicle progress and maintain clear notes in work orders

Notify customers when vehicles are ready and arrange payment and vehicle pickup

Perform occasional vehicle road tests

Assist with general shop operations when needed to support workflow

What You Can Expect:
Service Advisors play a vital role in building customer trust, supporting technicians, and ensuring every customer has a great experience.

Competitive hourly pay

Paid training and skill development

Modern tools and equipment

Supportive team environment

Career advancement opportunities

Stable workflow and professional shop environment

Requirements
What We’re Looking For:

1+ year Service Advisor / Service Writer experience preferred

1+ year sales experience or demonstrated ability to sell services

Strong customer service and relationship‑building skills

Excellent communication and organizational abilities

Ability to work effectively in a fast paced environment with frequent interruptions

Comfortable using computer systems and shop management software

Basic mechanical knowledge is a plus

High school diploma or GED required

Valid driver’s license with acceptable driving record

Work Environment

This role operates within a professional automotive repair shop environment and requires the ability to:

Stand for extended periods

Lift up to 50 pounds when needed

Drive vehicles for testing or operational purposes

Work in a fast paced environment with customer interaction

Use standard office equipment such as computers, phones, and shop software

Supporting Employees Beyond the Work
At GreatWater, we believe a rewarding career should come with support that goes beyond the shop floor. From strong health coverage and paid time off to training, career growth, and programs that invest in your future, our benefits are built to help you thrive at work and at home.

(Benefits begin the date of hire, except for 401k which begins on the 90th day of employment.)

Front loaded PTO + 6 paid holidays

Paid parental leave (1 week)

Teammate discounts on services

401(k) match: 100% of first 3% + 50% of next 2%

Health, dental, and vision insurance

HSA match up to $15 per paycheck

Company paid life insurance & AD&D ($25,000)

Employee assistance program (24/7, free)

Voluntary benefits: STD, LTD, accident, critical illness, life

Training & tuition reimbursement, including ASE test fee reimbursement

LEARN to EARN program: technician pay growth tied to ASE certifications

#J-18808-Ljbffr GreatWater 360 Auto Care