Head of Facility Management

Facilities Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

This position serves as the manager for assigned sites while providing leadership and direction to a team of highly skilled staff in delivering facilities management services in professional office environments, ensuring service delivery meets Service Level Agreements and Key Performance Indicators at the lowest possible cost within prescribed budgets. You will work with Senior Facilities Managers to develop overall facilities team vision while overseeing operational aspects of properties to protect, maintain, and improve client site value. This role contributes to JLL's business objectives by driving continuous improvement in site performance, managing third‑party contractors and vendors, transforming operational practices to leverage JLL tools and processes, and acting as primary interface with clients to ensure delivery of committed services while maintaining positive relationships with stakeholders and promoting sustainability awareness to foster a culture of environmental stewardship among building occupants supporting the organization's sustainability commitments.

What your day-to-day will look like:

Work with Senior Facilities Manager to develop and execute overall facilities team vision while assisting in strategic direction for operations and maintenance teams

Oversee operational aspects of properties to protect, maintain, and improve client site value while conducting routine site inspections to ensure highest quality standards

Drive continuous improvement in site performance while managing third‑party contractors and vendors engaged in property operations and maintenance

Develop and maintain positive relationships with Client Managers and Operations teams while serving as primary client interface for service delivery satisfaction

Transform existing operational practices to leverage JLL tools, processes, and best practices while maintaining sites using SLAs and KPIs

Establish safety‑first culture by promoting safe work practices, timely training, and best practices while fostering collaborative teamwork environment

Team with Senior Facilities Manager to develop and maintain operating budgets while meeting cost savings targets and managing work within budget constraints

Engage building occupants on sustainability best practices, fostering culture of environmental stewardship and encouraging behaviors that support the organization's sustainability commitments

Collaborate with sustainability team to monitor key metrics, identify opportunities for improvement, and drive measurable progress towards the organization's sustainability targets

Required Qualifications:

Minimum 5-8 years facilities management experience with demonstrated experience managing facilities teams

Experience managing 24/7 operations in fast‑paced work environments with superior client relationship management skills

Demonstrated organizational and problem‑solving skills with ability to plan and manage within budget and time constraints

Familiarity with various building systems and ability to multitask while working without direct supervision

Experience with CMMS systems and Microsoft Office Suite including Word, Excel, PowerPoint, Outlook

Strong written, verbal, and people skills with collaborative management style

Understanding of safety procedures, preventive maintenance programs, and continuous improvement methodologies

Ability to manage third‑party contractors and vendors while ensuring compliance with audit standards

Must be able to provide proof of US citizenship due to federal government regulations pertaining to secured areas on‑site

Preferred Qualifications:

Bachelor's degree in related field with background in professional office environment facilities management

Experience with strategic sourcing and contracting for maintenance and project services

Knowledge of capital improvement project planning and management with familiarity with JLL tools, processes, and best practices

Understanding of landlord, tenant, and subtenant relationship management

Experience with incident investigation and root cause analysis methodologies

Background in employee development and performance management with experience completing performance reviews and ensuring optimal rollout of CMMS tools

Understanding of promoting culture of diversity and inclusivity for all team members

Knowledge of sustainability awareness and environmental stewardship practices supporting the organization's sustainability commitments

Location: On‑site Seattle, WA

Estimated compensation for this position: 110,000.00 – 159,500.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Personalized benefits that support personal well‑being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

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