Head of Operations **URGENT**

By Your Side Operations Manager
The BY YOUR SIDE Operations Manager ensures a positive experience for prospective and current families by maintaining accurate, efficient communication and documentation with parents and clinical staff. This role provides day-to-day supervision of the Registered Behavior Technicians (RBTs) at assigned center(s), promotes fair and consistent employment practices, and supports the delivery of high-quality services. The Operations Manager also serves as the primary point of contact for center maintenance needs. The Operations Manager is expected to report to the center as scheduled. This is a full-time position, in person, and hours and days may vary based on business needs. Immediate Pay Access - YOU choose when you get paid!

• Full Health Benefits Package + Pet Insurance
• 28 Days Paid Time Off-Recharge & thrive with industry-leading PTO + Paid Holidays
• Solely responsible for all center maintenance, operational readiness, organization, and supply management needs.

Manage cleaning tasks, restocking, vendor coordination, and work order management in accordance with company approval guidelines.
Work within the center budget to control supply inventory and complete monthly and as-needed purchase orders.
Attend professional development training (in-person, virtual, or recorded) and complete related assignments and compliance trainings by assigned deadlines.
Achieve assigned Key Performance Indicators (KPIs): RBT retention/turnover, RBT utilization, session conversions, center supplies budget.
Serve as the primary point of contact with clients, families and visitors and maintain professional communication in compliance with HIPAA regulations.
Conduct Emergency and Safety Procedures training for all new employees.
Provide direct supervision to R/BT team members, including monitoring adherence to operational expectations, company policies, and handbook standards, while providing coaching, feedback, and support related to performance and professionalism.
Conduct performance reviews in collaboration with the Center Director and Clinical Supervisor.
Conduct corrective action for non-clinical performance and policy-related issues in collaboration with the Center Director.
Conduct training compliance reviews and conversion audits.
Maintain operational files and complete routine audits to ensure accuracy, compliance, and organization of records. Assist with client hygiene needs, including diaper changes, as needed.
Uphold and adhere to YOUR SIDE's core principles, policies, and procedures, including health, safety, and code of conduct. Flex Duties and Responsibilities:

Facilitate, track, and monitor the RBT certification process and monthly supervision requirements to ensure all RBTs are active and in good standing.
Facilitate all required components of New Hire RBT Training, including clinical and operational policies and procedures.
Ability to maintain quality, safety, and infection control standards.
Proficient with Microsoft Office (e.g., Teams, Word, Excel, Outlook).
Flexible and adaptable in a fast-paced, dynamic environment with shifting priorities and deadlines.
Excellent time management and organizational skills with the ability to multitask, prioritize, meet deadlines, and maintain high-quality deliverables with attention to detail.
High School Diploma or GED Equivalent, required. Bachelor's degree strongly preferred.

• 2+ years overseeing daily operations.
• 2+ years providing excellent customer services.

Environmental Conditions/ Physical Requirements (with or without accommodation):

Reliable transportation is required for travel to and from work and between therapy environments.
Work hours and days may vary based on client and business needs. Evening, weekend, and overtime hours may be required as needed.
Requires prolonged computer use and extended screen time throughout the workday.
We are unable to sponsor or take over sponsorship of an employment Visa at this time.
All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic.