Customer Service Officers

Service Consultant

Williams Ford of Binghamton is seeking a motivated and customer-focused Service Consultant to join our team in Vestal, NY. In this role, you will be the primary point of contact between our valued customers and the service department, ensuring a seamless and positive experience. You will use your strong communication skills and automotive knowledge to accurately assess customer needs, provide detailed service information, and coordinate repairs efficiently.

Service Consultant Compensation and Benefits:

• Health, Medical and Dental insurance
• Life Insurance
• Growth opportunities
• Flexible Work Schedule
• Training Opportunities

Service Consultant Responsibilities:

Greet customers promptly

Obtain customer and vehicle information

Clearly report all vehicle symptoms as described by the customer

Prepare a complete and accurate estimate of cost for labor and parts

Monitor the progress of each vehicle throughout the day, and update customers frequently

Explain all completed work and charges to customers

Service Consultant Requirements:

Proven record of achieving exceptional customer satisfaction

Past experience as a service advisor, assistant lane manager or service consultant

Personal and professional integrity

Computer skills and willingness to learn new programs

Ability to learn new technology and repair and service procedures and specifications

Minimum of 1 year in service department

Basic computer skills

High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Williams Ford of Binghamton