HR Customer Service Rep I

ClerkUnder the general supervision of the Human Resources Manager/Director, provides office support by performing receptionist/clerk related duties.Duties and Responsibilities (specific areas of responsibility, include but are not limited to):Provides reception and administrative support for the Human Resources office, including greeting and assisting applicants, team members, leaders, and visitors in a professional and courteous manner.Responds to routine inquiries regarding available positions, application procedures, HR office processes, and general HR information, referring more complex matters to the appropriate HR representative.Performs general clerical and administrative functions, including answering telephone calls, preparing correspondence, responding to emails, copying, scanning, filing, and distributing documents.Assists applicants with the application process, including providing guidance on the use of computers and other resources available in the HR lobby.Maintains accurate and organized HR files, records, and documents in accordance with established procedures and record retention requirements.Performs routine data entry and updates HR records, spreadsheets, tracking logs, and other information as assigned.Reviews documents for completeness and accuracy prior to filing, routing, or processing and promptly identifies missing or incomplete information.Assists with recruitment and hiring activities, including preparing hiring materials, providing applicant support, and scheduling interviews, appointments, or meetings as requested.Assists HR management and staff with the preparation of correspondence, documents, reports, file folders, packets, and other HR materials.Maintains HR bulletin boards by removing outdated materials and posting current, approved communications.Processes and distributes incoming and outgoing mail and other correspondence for the HR department.Maintains an adequate inventory of HR office supplies and materials by monitoring inventory levels, anticipating needs, and submitting supply requests in a timely manner.Assists with maintaining an accurate inventory of office equipment, supplies, and other HR department resources as needed.Operates standard office equipment and coordinates routine maintenance or repair needs with appropriate internal resources or notifies the supervisor when outside assistance is required.Ensures common HR office areas, including the lobby, work areas, and file room, remain professional, organized, and orderly.Performs assigned HR office opening and closing procedures, including ensuring appropriate office areas and confidential records are properly secured.Maintains strict confidentiality of team member information, applicant information, HR records, documents, conversations, and other sensitive information encountered during the course of business.Works collaboratively with HR team members and other departments to support an efficient, professional, and service-oriented work environment.Assists HR management and staff with special projects, department initiatives, and other administrative assignments as needed.Performs other job-related duties as assigned.Essential functions of the position:Must be able to sit, walk, or stand for extended periods of time.Must be able to work at and travel to other CDS properties, or any other events necessary for this specific role.Capability to lift and carry items weighing up to 15 pounds, such as documents and office supplies.Must be able to read and interpret data on a computer screen and in printed documents.Must be able to operate office equipment, including keyboards, phones, and printers.Knowledge, Skills, and Abilities:Knowledge of standard office practices, procedures, and recordkeeping methods.Basic knowledge of human resources administrative practices and procedures.Proficiency in Microsoft Office applications, including word processing, spreadsheets, email, and other standard business applications, with the ability to learn HR information systems and other business software.Skill in business English, including grammar, spelling, punctuation, and preparation of basic written correspondence.Strong organizational, filing, recordkeeping, planning, and time-management skills.Effective verbal, written, telephone, and interpersonal communication skills.Ability to maintain strict confidentiality and appropriately handle sensitive applicant, team member, and Human Resources information.Ability to accurately enter, organize, maintain, file, and retrieve electronic and paper records using alphabetical, numerical, and other established filing systems.Ability to understand and follow written and verbal instructions, established procedures, and assigned priorities.Ability to perform routine mathematical calculations and review information and documents for accuracy and completeness.Ability to provide professional, courteous, and responsive customer support while maintaining positive working relationships with applicants, team members, leaders, coworkers, and visitors.Ability to prioritize assignments, manage multiple tasks, meet established deadlines, and complete work accurately and efficiently.Ability to exercise sound judgment within the scope of assigned responsibilities and appropriately refer questions or concerns requiring HR interpretation or decision-making.Ability to operate standard office equipment and use technology necessary to perform assigned duties.Ability to work effectively both independently and collaboratively as a member of the Human Resources team.Ability to consistently maintain a positive and professional image while representing the Human Resources department and Casino Del Sol.Minimum Requirements:One (1) year of clerical experience in a high-volume setting.Proficiency in Microsoft Word, Excel, and PowerPoint.Must be able to work a schedule that fits department needs (may require shift changes, weekends, holidays, and special events), including overtime, as needed.Experience working in a high-pressure/fast paced environment.Must have employment eligibility in the U.S.Must be able to obtain and retain a valid gaming license.Must be able to successfully pass a pre-employment drug/alcohol screening in accordance with company policy.Preferred Requirements:High School diploma or G.E.D.Spanish speaking preferred.