Referral Coordinator - Healthcare

Referral Coordinator I

The Center for Elders' Independence is a PACE (Program of All-Inclusive Care for the elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities.

Under the supervision of the Health Information and Referrals Manager (HIRM), the Referral Coordinator I provides a single point of contact supporting providers in all clinics with scheduling of outside specialist referrals. The role requires detailed and accurate data entry into various electronic systems accompanied by all necessary internal and external communication such as coordinating with external specialists/vendors offices, other CEI departments and facilitating transportation to assure an efficient, appropriate and timely external specialist visit.

The hourly pay range for the Referral Coordinator I position at Center for Elders' Independence is $25.75 to $37.75. Placement within the range is determined based on job-related factors such as relevant experience, skills, abilities, internal equity, and market data, consistent with CEI's annual compensation review and established compensation practices.

Maintains awareness of CEI contracted provider networks in collaboration with the Contracts department.

Documents and maintains accurate records of appointment dates/times and referral tracking in the electronic health record and related systems.

Utilizes finance system to obtain referral authorization numbers, enters them into referral and alerts vendor for claims processing.

Participates in department meetings and contributes to discussions aimed at improving referral processes and service delivery.

Attends clinic meetings to review participant appointment needs and prioritize urgent appointments.

Display a willingness and ability to be responsive to all customer groups, including team members, participants and their families.

Follows all agency policies and procedures and training requirements.

Participates in Quality Improvement program as required.

Associate degree or equivalent work experience

Minimum one year's experience authorizing and scheduling medical appointments, required.

Knowledge of medical terminology, completion of medical terminology course preferred.

Experience with electronic health record required.

Basic proficiency in MS Office systems preferred.

Proficient with oral and written English is required.

Customer service oriented with friendly, courteous communication style in person, on the phone and in writing.

Ability to work independently with minimal supervision and as part of a multidisciplinary team is required.

Placement within the compensation range listed here is determined by job-related qualifications, experience, internal equity, and market factors, consistent with CEI compensation practices.