Customer Service Officers

Service Advisor
The Beyer Automotive Group currently sells and services Volvo, Land Rover, Kia, and Subaru across greater Washington DC. We are seeking to add a highly-motivated, customer-focused Service Advisor to handle our service customers' concerns at our Land Rover Alexandria location. This position requires excellent communication skills and a high customer service orientation. Candidate must be reliable, dependable, and preferred to have a minimum of 1-year related experience with a high CSI and Sales history. Must possess a valid driver's license and be detailed oriented.
What We Offer

• Medical, Dental and Vision Insurance
• Paid Time off
• Paid Holidays
• Paid Training

~401K

• Discounts on products and services
• Career advancement opportunities, promote from within
• Continued education, manufacturer hands-on and web-based training
• Manager in training program
• Clean and professional work environment
• Competitive wages

Greeting customers promptly
Obtaining customer and vehicle information
Clearly reporting all vehicle symptoms as described by the customer
Determining and recommending needed maintenance based on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verifying that the final invoice reconciles with the work performed on the repair order
Explaining all completed work and charges to customers
Requirements

Minimum 1 year experience in a service advisory role
ADP experience is preferred but not required.
Hyundai experience is a PLUS!
Positive attitude
High volume mentality
CSI focused
Required experience: Service Advisor, Dealership, Automotive Knowledge: 1 year