Head of Services - Support and Managed

What to Expect Tesla's Service Shop Supervisors lead our service shop floor teams. In this role, you are responsible for managing a team of Technicians and ensuring they provide exceptional service while maintaining operational efficiency in our service centers. Lead, coach, and develop a highly engaged team of Technicians to achieve service output goals

Maintain appropriate shop records and inventories and manage smooth workflow in the service center

Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center team

Partner with Service Manager and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needs

Monitor to ensure that all employees comply with safety regulations and the service center's safety program

Work with employees to manage schedules and resolve technical and personnel problems

Conduct regularly scheduled one on one developmental meetings with team members to facilitate professional development and monitor team training requirements

Bachelor's degree, or equivalent experience

Prior leadership experience (1-3 years) in a service-focused industry preferred; automotive expertise is not required

Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards

Able to work a flexible schedule, including weekday and weekend overtime

Proficient with Microsoft Office Suite

Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Tesla Babies program