Customer Service Officers

Automotive Service Advisor - Join the Winning Team at Casey Auto Group!
Are you a customer service expert with a passion for cars? Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between our customers and our expert technicians, all while building a rewarding and stable career.

At Casey Auto Group, you'll be the face of our service department, helping customers feel confident and cared for. You'll work with some of the best American and import vehicle lines, from entry-level to high-end luxury.

Customer Champion: This role involves direct communication with customers, helping them understand their vehicle's needs and ensuring a positive experience.

There are opportunities for advancement within the Casey Auto Group. Starting as a service advisor can lead to management roles or other specialized positions.

Passion for Cars: If you have an interest in vehicles and mechanics, this role allows you to immerse yourself in that passion daily.

As a Service Advisor, you will play a key role in delivering an exceptional customer experience. Overseeing service orders and the flow of the Drive Lane to ensure prompt, courteous, and effective service.

Providing concierge support for all owner inquiries, whether over the phone or in person.

Distributing work efficiently among technicians and ensuring the daily inventory of technician time is consistently sold.

Maintaining customer happiness scores at or above company standards.

Assisting in diagnosing vehicle problems, ordering parts, and overseeing warranty claims.

Collaborating with upper management on hiring and disciplinary decisions for the service department.

We’re seeking a service-oriented individual who is eager to excel in a fast-paced environment. Strong record of positive customer satisfaction results.

Time management skills and the ability to work with little supervision.A professional, well-groomed personal appearance.

At Casey Auto Group, we take care of our team members with a comprehensive benefits package and the resources you need to succeed:

Competitive Pay and weekly paychecks

Ongoing training and career advancement opportunities

Medical, Dental, and Vision Insurance

HealthJoy App- company paid healthcare navigation tool

Employee Assistance Program

Short- and Long-Term Disability

Legal Resources coverage & ID Protection

Vacation & Holiday pay

Employee referral bonus programs

Employee parts & service discounts

If you’re a passionate, motivated professional who shares our drive for excellence, Casey Auto Group is the place for you.

Apply today and join the Casey Auto Group family—where success is driven by passion, performance, and persistence.

Casey Auto Group is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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