Travel Counsellors Full Time

Fiscal Management

Administrative Associate I (S)

The North Carolina Department of Commerce is the state's lead agency for economic, community and workforce development. The department works with local, regional, national and international organizations to fulfill its mission to improve the economic well-being and quality of life for all North Carolinians.

The Department connects businesses with the site locations, workforce and infrastructure they need to succeed in one of the nation's top states for business. We also connect local communities with the grants and funding they need to attract new business and ensure future prosperity.

The Visitor Services Program works in cooperation with strategic partners to strengthen the state's tourism industry by providing customer service and information on travel to and within North Carolina to visitors and potential visitors. The Welcome Center program maximizes the opportunities to increase visitor expenditures through responsive promotion and marketing initiatives, and by providing excellent customer service at points of entry to the state along interstate highways. Welcome Centers provide multiple travel services, such as providing travel information, planning trips, routing, distributing travel literature, and making reservations for accommodations. Travel Information Counselors must enjoy working with the public and must be able to communicate clearly with the public in oral and written form.

Travel Counselors will:

Use all available resources to provide visitors with excellent customer service;

Provide information about the state and its tourist facilities to visitors;

Provide highway routing information to visitors;

Maintain brochure display racks, back stock, and order new and replacement brochures;

The work schedule will include weekday, weekend, and holiday work.

Ability to provide customer service-focused hospitality to the traveling public.

Basic knowledge of Microsoft Word, MS Excel, and Internet search engines.

Ability to communicate clearly and effectively with the public through oral and written communication while assisting visitors with travel-related inquiries.

This is a full-time position (40 hours per week) with State Benefits, including health insurance, as well as retirement. The work schedule will include weekday, weekend, and holiday work.

12 Annual Paid Holidays and monthly accrual of vacation and sick leave

North Carolina State Health Plan administered by Aetna

Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental, and Vision

NC State Retirement(TSERS), 401(k), and 457 savings plans

Learn more about new hire resources, safety, health, and wellness information, leave options, employee discounts and more by selecting benefits link.

If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Veteran's Preference

Applicants seeking Veteran's Preference must attach a DD-214 Form (Certificate of Release or Discharge from Active Duty) to their applications.

The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification.