Head of Operations & Business Management

Brief Description
The Director of Operations will oversee the day‑to‑day activities of the company, ensuring that the organization is managed and performing efficiently and effectively.

Essential Job Functions

Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement.

Reviews, analyzes, and evaluates business procedures.

Implement policies and procedures that will improve day-to-day operations.

Ensure work environments are adequate and safe.

Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership.

Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives.

Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.

Improve customer service and satisfaction through policy and procedural changes.

Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost‑effective business processes.

Projects a positive image of the organization to employees, customers, industry, and community.

Performs other related duties as assigned.

Competencies

Leadership

Financial Acumen

Mentorship

Influence

Developing Others

Enterprise Perspective

Change Management

Strategic Thinking

Brand Steward

Physical Activities And Requirements

May require lifting and carrying light loads, 10 or more pounds (e.g., boxes, small equipment, materials) and stooping or kneeling (e.g., filing documents in lower file drawers, picking up items from floor, or removing and replacing items on lower shelving).

Strong manual dexterity for the use of common office equipment (e.g., computers, mobile devices, copiers, etc.).

Required Skills And Qualifications

Master's degree in Business Administration required.

Extensive and diversified background with at least 10 years of related experience.

Thorough understanding of practices, theories, and policies involved in business and finance.

Superior verbal and written communication and interpersonal skills.

Superior managerial and diplomacy skills.

Extremely proficient in Microsoft Office Suite or related software.

Excellent organizational skills and attention to detail.

Excellent analytical, decision‑making, and problem‑solving skills.

Activities include extended periods of sitting, movement, and extensive work at a computer and phone.

#J-18808-Ljbffr Satterfield & Pontikes Construction