Head of Operations & Business Management

Operations Manager Pure HomeRiverRiver Scottsdale, Arizona, United States

PURE HomeRiver is seeking an Operations Manager who is motivated by results and thrives in a competitive environment. You understand that success in this role means hitting targets, building efficient systems, and holding your team accountable to performance. Compliance and operations matter, but you see them a s tools to outpace the competition and strengthen PURE HomeRiver’s position in the market. You value strong vendor, client, and resident relationships, but you never lose sight of the bottom line. If you’re a leader who measures success in wins, growth, and profitability, PURE HomeRiver offers you the platform to prove it.

Medical, Dental and Vision Coverage

Life and Disability Plans

Employee Assistance Program

Pay Range : $102,000 - $108,000/Annually Plus On-Target Bonus

This is an in-office position, located in Phoenix, AZ

PURE HomeRiver is seeking a strong Property Management Operations Manager to lead our Phoenix, AZ office. The job requires office location work. Previous management of teams is required with a strong working knowledge of landlord/tenant law, lease agreements, and the security deposit disposition process.

The Operations Manager is totally accountable for all office operations. The purpose of the Operations Manager is to effectively manage and coordinate persons, activities, and available resources to accomplish property objectives as set forth by the Broker and property owner. The Operations Manager will participate in the creation of strategies, operational procedures, and policy development.

Ensure that all business conducted at Company is in accordance with company policies and procedures, all State and Federal Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, State governing Real Estate licensing authority, and all other pertinent laws, whether federal or state.

Recruit and train team members as well as conduct annual performance appraisals of direct reports.

Implement and enforce policies of the Company within the property management team.

Ensure Company operations function according to established quality assurance standards through use of proper procedures, forms, and processes.

Establish and maintain all necessary external (client, vendor, and resident) relationships in such a manner as to further the objectives, operating philosophy, and desired image of Company.

Ensure efficient and effective administrative practices are employed, including scheduling, contracting, and record keeping. Ensure all financial information relevant to team operation is routinely monitored for accuracy and compliance with company requirements.

Conduct periodic and annual performance evaluations of all persons reporting to this position.

Make every attempt to resolve all business and personnel problems or grievances, solving problems as they arise. Function as “lead role” in resolution of portfolio related legal/contractual disputes, keeping Broker advised and informed in a timely manner.

Maintain sound business relations with customers, vendors, trade groups, employees, government agencies and the community at large.

Supervise and oversee that all portfolio properties are inspected in a timely manner and that the appropriate documentation/reporting are completed and processed according to Company policy.

Endeavor to increase knowledge of the business and industry, especially as it pertains to legal, regulatory, and technical changes, communicating and conveying information as received to staff members.

Maintain awareness of all business-related trends, advances, and improvements, determining the economic impact of any fiscal or political activities that could affect the Company.

Conduct at least once monthly staff meetings, communicating policy/procedure updates and changes, legislative and regulatory updates, technology changes and improvements, etc.

Operations Manager may perform other duties to further the best interest of the Company as may be assigned.

At least 3 years of residential property management experience

Hospitality/Customer Service experience preferred

Experience with property management systems is a plus

We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

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