Client Service Rep - Short Term

The Route Service Representative serves as the primary contact to the public and customers, representing the organization. This position performs day-to-day route operations by serving client needs regarding properly tracking, sorting, storing, and transporting patient specimens and other materials, including supplies and patient results.
Responsible for compliance with all processes including timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld/scanning device usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end-of-day vehicle checks, dress code, code of conduct, and all organization policies and procedures.
Responsible for the safe and timely transportation of specimens, supplies, reports, equipment, and materials to the appropriate destination.
Ensure route is started with proper equipment tools, including route scanner sync/paper logs, carry bag, properly prepared coolers for thermal storage, dry ice, cell phone, keys, door hangers, and observation reports.
Maintain specimen integrity at all times, including the utilization of a specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
Place door hangers for will-call clients with no specimens out and for daily clients who regularly provide specimens when none are available at scheduled pickup, notifying the supervisor or team leader for next-morning follow-up.
Maintain attendance and punctuality in meetings and training sessions.
Meet all training requirements in a timely manner as assigned.
Properly care for and maintain company equipment, including scanners, telephones, and vehicles, and communicate any deficiencies with equipment.
Document and provide appropriate customer satisfaction information to logistics management.
Maintain professionalism and a service orientation with clients using core service standards and principles.
Demonstrate organizational behaviors including agility, customer focus, transparency, teamwork, and performance orientation.
Preferred Work Experience:
1+ years of experience in a customer service, logistics, or delivery-related role is strongly preferred.
General computer knowledge and experience with handheld scanner equipment preferred.

Strong customer service skills.
Customer focus, integrity, and composure.
Ability to travel.
Ability to use phone and handheld devices extensively.
Ability to maintain constant mental visual attention to details in limited light scenarios.
Medical, Dental, and Vision Insurance

• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.