Head of Operations & Business Management

PURPOSEUnder the general direction of the General Manager, manages multiple operations that control the flow of materials both to and from the location in the most timely, productive and cost effective method possible. Examples of these operations would be manufacturing, distribution, warehouse, etc.ESSENTIAL DUTIES AND RESPONSIBILITIESResponsible for the overall operations and physical conditions of the location’s facilities and equipment. Oversees the daily operations of the delivery and warehousing functions. Partners with lead managers of departments and helps to train and develop personnel involved in the operations function in these departments.Plans operations strategies and goals, establishing each department’s priorities and sequences for the smooth flow of products to customers.Reviews team and team member performance on a regular basis by compiling operational reports that measure on-time deliveries, back orders, hours worked, shipments received, etc. to ensure minimum costs, prevent operational delays and to forecast both short and long-term planning needs. Resolves problems relating to processes, costs, orders, maintenance, inventory control, equipment/trucks, services, and systems that affect the division’s ability to meet or exceed customer needs.Prepares overall operations schedules and coordinates staffing problems with team leaders in Warehouse, Shipping, Yard, Office and Purchasing to ensure specific operational performance and optimum utilization of all resources.Resolves team member issues affecting overall performance of the division. Fosters cross department interaction/communications with Production Manager, Sales Manager, Controller and other key team members on processes that affect these groups such as buying stock for the mill, shipping products the mill produces, providing documents for accounts receivables and payables, special orders for sales, scheduling of millwork, truss and material deliveries, etc. Takes an active role in employee training programs for drivers, yard personnel, and supervisors. This includes motivating employees, maintaining a productive work force and training successors.Directs the implementation of safe operating practices in compliance with Company and regulatory policies (DOT regulations, forklift operations, OSHA compliance, etc.)Plans and implements equipment and facility design upgrades and maintenance.Active in professional trade groups such as Home Builder’s Association and participates in LMC meetings and customer appreciation events. SUPERVISORY RESPONSIBILITIESCarries out managerial responsibilities in accordance with the organization’s policies and applicable laws. Supervises employees such as Plant Managers or Supervisors. Responsibilities include interviewing, hiring, and developing/training team members; planning, assigning, directing and delegating work; appraising performance; addressing complaints and resolving problems. Bachelor’s degree from 4-year college or university, and 4 years of directly related experience in the lumber or building materials industry with multiple assignments in all phases of the business; Knowledge/experience in building materials, procurement, inventory management and supervision of people is required. Must also have strong customer service experience, and good organizational skills.COMPETENCIESLanguage Skills Ability to read, analyze, and interpret common financial reports, trade journals, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or member of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors. Reasoning Ability Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables. Problems are varied and unrelated and require problem identification and analyses. Computer Skills Must have thorough knowledge of or quick ability to learn order processing/delivery systems.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Occasional travel may be required.Must be knowledgeable about and follow the company’s safety policies and procedures.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Position is located in an open, office area.