IT SysAdmin

Job Title- System Administrator III, National Operations(ServiceNow)

Work Timing- Regular Hours Monday to Friday, 9am to 5pm

Hybrid Schedule: Monday and Friday are WFH, Tuesday-Thursday in the office.
This is NOT an IT Sys Admin role, nor a SNOW Developer! This is an Operational ServiceNow System Administrator, focusing on the small cell side (GIS focused). Four (4) years of experience with ServiceNow Service Management System
Experience managing Business Rules, Client Scripts, UI scripts, Script Includes, Flows, and catalog items in the ServiceNow platform.
ServiceNow Service Management System
Client Scripts, UI scripts, Script Includes, Flows, and catalog items in the ServiceNow platform
Participate in design, planning, and review of new applications.
Work with representatives from the various lines of business to identify and anticipate process improvement opportunities and to develop potential solutions.
Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
Write high-quality, well-designed, testable code built with support of the primary developer, as needed, adhering to the engineering rigor necessary to support application reliability, scalability, maintainability, extensibility, and security.
Provide Training on ServiceNow functionality to the Network team
Assign work to QA to validate development and support regression testing.
Act as the technical lead for front-end design and development
Partner with program/project managers to track potential risks that could impact project delivery
Develop requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely.
Development of test plans and facilitation of testing sessions with lines of business to ensure documented deliverables are completed. Administration of ServiceNow Service Management System (CMDB, Service Catalog updates and maintenance, groups/user management, workflow building and editing, custom application deployments, troubleshooting).
Troubleshoot and resolve software problems as needed in Operational tools.
Document problems, resolutions, and development/configuration for future reference.
Maintains and supports the ServiceNow platform by performing minor to moderate development and configuration changes as assigned.