Head of Client Support Services
Penn Power Group
At Penn Power Group, we don't just service trucks—we support the businesses that keep America moving. With over 50 years of experience and leading presence in our markets, we offer a distinctly comprehensive range of commercial fleet services and products, including mobile fleet maintenance and repair capabilities; the highest level of OEM‑Certified services for Allison Transmissions and Carrier Transicold; deep expertise in diesel engine repair for market leaders like Detroit Diesel; and full trailer repair and maintenance capabilities through our team of highly trained technicians.
As the Service Manager you will oversee all aspects of the service department's operations, including team leadership, workflow management, customer service, and ensuring the highest standards of repair and maintenance are met. The ideal candidate will have extensive experience with diesel engines, strong leadership skills, and a proven ability to manage and develop a high‑performing team.
What You’ll Do
Manage day‑to‑day operations of the service department, ensuring efficient workflow and timely repairs.
Supervise and mentor a team of diesel technicians, providing guidance, training, and performance feedback.
Schedule and prioritize work orders to meet customer expectations and minimize equipment downtime.
Maintain strong customer relationships by communicating clearly and effectively about diagnostics, estimates, repairs, and timelines.
Ensure compliance with safety standards, environmental regulations, and company policies.
Monitor parts inventory and work with the parts department to ensure timely procurement.
Review and analyze service reports, KPIs, and technician productivity to drive continuous improvement.
Collaborate with sales and operations teams to support business goals.
What You Bring
3+ years of experience in heavy‑duty diesel repair, with at least 2 years in a supervisory or management role.
Strong knowledge of diesel engines, hydraulics, electrical systems, and diagnostic equipment.
Proven leadership skills and ability to manage a team effectively.
Excellent customer service and communication abilities.
Experience with service software and reporting tools a plus.
Why Join Us?
Competitive salary based on experience - (For NY & NJ change to Base salary to $/year )
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$80k - $90k
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