Head of Programme Management

Lead a team. Support clients. Make an impact!

Residential Treatment or Community Mental Health experience required!

We’re looking for a Program Manager to lead day-to-day operations and direct service staff at a residential sobering program in San Jose. This is a hands‑on leadership role for someone who can balance team management, client care, crisis intervention, and program compliance while creating a supportive environment for both staff and clients.

What you’ll do:
Lead, hire, train, coach, and evaluate direct service staff
Manage staffing schedules, coverage, timecards, and day-to-day operations
Oversee quality client care from intake through discharge
Provide crisis intervention, conflict resolution, and de‑escalation support
Oversee medication storage/dispensing procedures, documentation, and inventory
Ensure compliance with program policies, regulatory requirements, and quality standards
Identify training needs and provide ongoing staff development
Connect clients with community resources related to mental health, substance use, housing, healthcare, and other support services
Monitor documentation, conduct file audits, and prepare program reports
Support a safe, respectful, and collaborative environment for clients and staff

What you bring:
BA/BS or equivalent combination of education and experience
3+ years of experience in a residential treatment, community mental health, or drug/alcohol treatment setting
2+ years supervising, managing, and evaluating staff
2+ years providing staff training, including de‑escalation and crisis intervention
Experience working with diverse populations and clients with challenging behaviors
Strong communication, problem‑solving, and leadership skills
Ability to remain calm and make sound decisions in high‑pressure situations
Current CPR/First Aid certification
Valid California driver’s license, good driving record, and reliable transportation

Preferred:

• 90K-$95K, based on experience
• 2,000 bilingual sign‑on bonus for qualified bilingual applicants who successfully complete the language assessment

PTO + holiday pay
Training & CEU opportunities

If you’re a people‑focused leader who knows how to support a team, navigate challenging situations, and keep client care at the center of the work, we’d love to hear from you.

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