Head of IT Management

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. We currently have an opportunity for an IT Director to join our Corporate IT team based in our Farmington, CT; This role is responsible for leading the modernization of our underwriting platform and associated policy administration capabilities, with accountability for strategy, engineering execution, talent, financial management, and business outcomes. The Director will partner with underwriting, product, architecture, operations, and delivery leaders to evolve legacy capabilities into a modern, cloud-enabled, scalable platform that improves speed to market, underwriting efficiency, resiliency, and data-driven decision-making. This is both a technology leadership role and a business transformation role, consistent with how insurers are approaching core platform modernization. The ideal candidate brings strong leadership across policy administration modernization, underwriting workflows, cloud architecture, API/event-driven integration, platform design patterns, AI-enabled decision support, and organizational change management. This leader must be comfortable operating across long-horizon platform strategy and day-to-day delivery execution, while maintaining appropriate governance for a regulated insurance environment. Platform Modernization Leadership

Define and execute on the strategy to modernize and transform our underwriting and policy administration platform

Lead transformation of legacy systems into a scalable, cloud-enabled platform

Drive phased delivery to minimize business disruption and manage risk

Underwriting & Business Capability Transformation

Deliver modern underwriting capabilities (eligibility, pricing, referrals, portfolio management)

Enable configurable, reusable, and scalable platform services

Migration, Integration & Data Strategy

Lead policy/data migration, including conversion, validation, and cutover planning

Ensure strong data quality, traceability, and regulatory compliance

Oversee integration with claims, billing, data, and digital ecosystems

Cloud Architecture & Engineering Excellence

Drive cloud-enabled, secure, and resilient platform architecture

Align to enterprise architecture standards and reusable platform services

Balance speed, quality, and long‑term platform sustainability

AI & Automation Enablement

Introduce AI and automation to improve underwriting efficiency and decision support

Integrate data‑driven insights into workflows

Ensure responsible AI adoption with clear business value

Change & Transformation Leadership

Act as a visible transformation leader across the organization

Talent, Vendor & Financial Management

Manage vendors, partners, and technology investments

Develop capabilities across cloud, platform engineering, and AI

Risk, Compliance & Operations

Ensure adherence to regulatory, security, and audit requirements

Balance innovation with stability and risk management

12+ years of progressive technology leadership experience, including significant experience in enterprise application engineering, platform modernization, or insurance technology transformation.

Proven experience leading modernization of policy administration, underwriting, or core insurance platforms in a carrier environment.

Experience delivering in complex, regulated environments requiring strong governance, risk management, and audit/compliance discipline.

The following ranges displayed reflect the target base salary for new hires; In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:

Comprehensive medical, dental and vision insurance with no waiting period

Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

*We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity:

Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Manage your Time:

What you accomplish matters more than hours in the office. Our Time-Off and Flexible Work Arrangement options help foster a healthy work‑life balance.

In return, we promise you support, opportunities and performance‑led financial rewards in a flexible work environment where you can:

Help us lead an insurance transformation to better protect people, businesses and society.

Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.

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