Operations - Engineering/production

Identity And Access Management (IAM) Operations Engineer
Identity and Access Management (IAM) team within Travelers Cybersecurity organization is seeking IAM Operations Engineer to join the IAM Operations support team. Responsible for reviewing servers and applications performance metrics to identify bottlenecks, address issues and enhance efficiency. Works across organization with diverse engineering teams and lines of business to quickly troubleshoot, identify and resolve business impacting incidents. Participates in 24/7 critical applications support occasionally working after hours and weekends to implement changes or troubleshoot and resolve issues. Possesses great communication skills (written and oral) handling sometimes difficult conversations with customers. Under general supervision, demonstrates a general understanding of the activities performed related to Identity and Access Management support. Plans at an operational level designing and developing technology solutions interfacing with appropriate customers, management, and technical resources. Facilities and/or participates in the design, development, and implementation of technology solutions supporting one or more business and/or technology area. Provide production support to various Web Access Management services supported by IAM, including, SiteMinder, Access Gateway, Okta, Profile Abstraction data provisioning, SSO certificates renewal.
Provide production support for Identity Management services supported by IAM including Sailpoint IIQ, SailPoint nightly batch processes checkout, MFA.
Implement changes during application change windows adhering to ECRM guidelines.
Environmental / Work Schedules / Other

Work off hours and weekends
Participate in nights and weekends critical applications on call support
Bachelor's degree in Computer Science, similar degree, or its equivalent in work experience.
~4 years of experience in Information Technology Security Engineering or Software engineering.

Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.