Tech Advocate

Client Experience Advocate

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The Client Experience Advocate is an entry-level client support role, serving as the first point of contact for client questions, issues, and service needs. As part of a regional team, Advocates deliver responsive, high-quality support while building foundational knowledge across the Tyler ERP Pro product suite. Advocates are expected to own each client issue-ensuring resolution or escalation while keeping the client informed every step of the way. Document interactions and case details thoroughly in line with team standards

Support clients during cloud transitions by reinforcing training and best practices, and escalating common pain points to regional leadership

High-quality documentation and clear client communication

Strong early performance across core support responsibilities

Demonstrated progression toward advanced certifications, regional projects, or mentorship responsibilities

Strong sense of accountability-you follow through even when the answer isn't immediate

Enthusiasm for growing product knowledge through training and certification

Travel

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Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing View email address on click.appcast.io keep in mind these methods are reserved for individuals who require accommodation due to a disability.