Pharmacy Liaison - Remote

We are leveraging deep expertise and proven scientific principles to deliver effective new biologics for challenging diseases in the areas of hematology and oncology, with one product approved and a diversifying pipeline. We believe in the potential to improve both health and quality of life for patients with limited options today through the combination of rigorous research and innovative thinking. S. biotechnology and pharmaceutical companies, today we are listed on the Taiwan Stock Exchange (TWSE: 6446) and are expanding our global presence with operations in the U.Japan, Singapore, South Korea, and China, along with a world-class biologics production facility in Taichung.
The Specialty Pharmacy Liaison (SPL) will serve as the primary point of contact for all communications with specialty pharmacy (SP) partners ensuring smooth case pull through and an optimal patient experience for those served through the SP channel. The SPL will support SP data quality to track trends and proactively anticipate and address any challenges or access barriers.
Provide consistent and effective communication to all appropriate stakeholders as the first line of support/single point of contact with contracted specialty pharmacies and internal patient access roles.
Build strong partnerships with Specialty Pharmacy partners to improve patient access, elevate the patient experience, and find efficiencies in working together to streamline the patient journey.
Prepare and publish weekly data tracking tools for internal stakeholders’ visibility into specialty pharmacy cases.
Support SP data quality initiatives
Conduct regularly scheduled calls with specialty pharmacy partners to address escalated or stalled patient cases. Support copay card program escalations and claims resolution.
Consistently evaluate and innovate around processes related to working relationships with specialty pharmacies.
Demonstrate and maintain an understanding of HUB Business rules, patient journey and HUB communication documents for patients and HCPs.
Establish and maintain professional and effective relationships with all internal and external stakeholders including but not limited to HUB, specialty pharmacies and market access colleagues.
Bachelor’s Degree
Direct experience working for, or with specialty pharmacies.
High level of proficiency using data and analytics tools and platforms.
Minimum 3 years of specialty pharmacy, case management, patient access, or HUB vendor relationship management experience.
Strong background in insurance, reimbursement, and payer landscape as it relates to specialty pharmacies, PBMs, and pharmacy benefit design.
Ability to adapt quickly to changing business, customer, and patient needs/requirements.
Willingness to travel up to ~10% domestically.
Pharma/biotech patient services experience.
Depending on your location, this role will either be remote or hybrid in our Burlington, MA office.
Salary offers are based on a wide range of factors including relevant skills, training, experience, education and geographical location. In addition to base salary and a competitive benefits package, successful candidates are eligible for short-term and long-term incentives.
Comprehensive medical coverage

• Dental and vision coverage
• 401(k) retirement plan with competitive company match
• Medical & Dependent Care Flexible Spending Account
• Monthly cell phone reimbursement
• Employee Assistance Program

At PharmaEssentia USA, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. PharmaEssentia USA believes that diversity and inclusion among our team are critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.