Client Service Rep - Part Time

Client Service CoordinatorThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.Provide professional, efficient and exceptional service at all times. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital servicesAssist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.Conduct administrative functions as necessary.The Five Principles:Quality - The consumer is our boss, quality is our work and value for money is our goal.as associates, we support the responsibility of others.LeadershipCustomer FocusPeer RelationshipsIntegrity & TrustAction OrientedListeningFunctional Preventative care and OWPsCommunication SkillsClient Service SkillsPriority SettingTime ManagementCapabilities and Experience (Can Do):Ability to multi-taskCommunication skillsOrganizational abilityProblem solving skillsClient service skillsIntellectual abilityMathematical abilityComputer skillsAttitudes (Will Do):InitiativeIntegrityCooperativenessFlexibilityIndependenceTolerance for Stress / ResiliencySpecial Working Conditions:Ability to work at a computer for long periods of time.dogs, cats, birds, reptiles, etc.)This position requires special hours including working weekends and evenings.Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.Experience, Education and/or Training:High School Diploma or equivalent preferred.Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.One year related experience required with customer service preferred.Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.Pay Range:$16.93 - $21.63 HourlyThe pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.Benefits:Comprehensive Medical, Dental, and Vision InsuranceGenerous Retirement Plans (401(k) and Roth)Best-in-Class Student Debt Relief Program (for Full-Time DVMs)Paid Time Off and HolidaysTop-Tier Mental Health and Wellbeing ResourcesAssociate Life Insurance (company-paid) & Supplemental Life InsuranceCompany-Paid Short- and Long-Term DisabilityFlexible Spending Accounts (FSA)Health Savings Account (HSA)Paid Parental LeaveContinuing Education Allowance (for Eligible Positions)Back-Up Child and Elder Care & Family Support ResourcesFertility and Family Building SupportDigital Exercise TherapyVoluntary Protection BenefitsLegal PlanIdentity ProtectionCommuter BenefitsThree Free Optimum Wellness Plans for PetsExclusive DiscountsBenefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).