Customer Service Greeter - Full Time
Norm Reeves Subaru Rockwall
Norm Reeves Hyundai of Cerritos
10901 East 183rd Street
Cerritos, CA 90703, USA
Description
Norm Reeves Automotive Group is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida including the #1 Honda Dealership in the Nation. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals who are eager to grow their careers while the company continues to expand!
As a Service Greeter , you play a crucial role in enhancing customer satisfaction by providing exceptional service and support to clients visiting the dealership for vehicle maintenance and repairs. This role involves efficiently managing the flow of vehicles, maintaining the service area's cleanliness, and offering a positive customer experience.
Your work will ensure our guests leave 100% satisfied with their Norm Reeves experience. This role is a great way to kick start your career with us!
What You’ll Do:
Greet customers promptly and professionally as they arrive at the dealership's service area.
Collect necessary vehicle information, such as model, mileage, and service history, to initiate the service process.
Coordinate with service advisors to ensure smooth handoff of vehicles for repairs and maintenance.
Parking and Retrieving Vehicles
Verify the accuracy of vehicle documentation and services performed before returning the vehicle to the customer.
Provide clear explanations of the services performed and any additional recommendations from the service team.
Ensure the service area is clean, organized, and free of debris at all times.
What You’ll Need:
Full-time availability and at least 18 years old
Valid driver’s license with an acceptable driving record
Proficiency in operating various vehicles, including manual transmission
Ability to stand, walk, and be on your feet for extended periods.
Comfortable working outdoors in various weather conditions.
A people-oriented, outgoing, and friendly attitude
Exceptional attention to detail in a fast-paced environment
Strong sense of responsibility and integrity
Outstanding communication skills and a consistently positive outlook
What We Offer:
Medical, Dental, Vision, and Complimentary Life Insurance
401k Matching and FSA
Tuition Reimbursement
Paid Time Off (accrues)
Supplemental Insurance (Hospital, Accident, Critical Illness)
Discounts on Vehicles, Services, and Parts
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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