Head of Client Support Services

Description

Kunes Auto Group is seeking a professional and customer-focused Automotive Service Manager to join our growing team. This is an exciting opportunity to build a rewarding career with one of the Midwest's fastest-growing automotive groups. We are looking for a motivated leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.

Position Overview

As an Automotive Service Manager, you will play a critical role in overseeing daily service operations, ensuring customer satisfaction, supporting service advisors and technicians, and maintaining efficient workflow throughout the department. The ideal candidate is organized, driven, and committed to operational excellence.

Key Responsibilities

Provide exceptional customer service and maintain strong client relationships

Assist customers with vehicle service needs and communicate repair recommendations clearly and professionally

Oversee service department operations to ensure efficiency, productivity, and profitability

Coordinate workflow between service advisors and technicians

Monitor repair progress and keep customers informed throughout the service process

Resolve customer concerns promptly and professionally

Ensure compliance with dealership policies, safety standards, and manufacturer procedures

Support and motivate team members to achieve department goals

Requirements

Qualifications

3 years previous automotive service management required

Strong customer service, communication, and leadership skills

Excellent organizational and multitasking abilities

Proficient computer and technology skills

High school diploma or equivalent required

Valid driver’s license with a clean driving record

Ability to work effectively in a fast-paced, team-oriented environment

Benefits and Compensation

Kunes Auto Group offers a comprehensive benefits package, including:

Compensation - $110K - $145K based on experience

Sign-On Bonus Potential - Up to $5,000.00 for qualified candidates

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Supportive and professional work environment

Advancement opportunities within a rapidly growing organization

Why Join Kunes Auto Group?

At Kunes Auto Group, we are committed to investing in our employees and creating opportunities for long-term success. With continued growth across the Midwest, we provide the tools, training, and support needed to build a successful career in the automotive industry.

Kunes Auto Group is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

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