Customer Experience/Service Writer

Service Writer

ASCO Equipment has a career opportunity for a Service Writer in Tulsa, Oklahoma. Experience with heavy equipment is preferred, however automotive industry experience may translate. Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.

Responsibilities:

Positively take ownership of customer experience

Manage work orders: open, close, post time, enter notes and monitor progress

Prepare accurate estimates for costs of repairs and present to customer

Monitor and Manage accounts receivables

Clearly and effectively communicate to customers, technicians and service manager

Provide status updates on: work orders, troubleshooting, technician progress & general questions

Monitor phones for field technician and customer calls

Various other administrative duties

ASCO Equipment