Head of Operations & Business Management

Aspire is a fast-growing, insurance-based storm restoration roofing platform operating across the greater Phoenix metro through two production branches — Aspire North Phoenix and Aspire Tempe — under the Aspire Holdco umbrella. We specialize in hail and wind damage claims, working directly with insurance carriers and homeowners to deliver high-quality residential roofing at scale.

We are expanding our leadership infrastructure to support continued growth and are seeking a Director of Operations who can run the business alongside the founders — not for them.

*The Director of Operations functions as the operating nerve center of Aspire Holdco. You will own the full operational pipeline across both production branches, lead executive-level cadences with branch Presidents, and serve as the primary architect of systems, processes, and scalability initiatives. When storm season hits or pipeline bottlenecks emerge, you are the first to see it — and the first to act.

Executive Leadership & Meeting Management*

• Serve as the central communication hub between the two branch Presidents and the Holdco, ensuring alignment on strategy, personnel, and operational priorities
• Prepare and present operational performance reports to executive leadership with clarity, accuracy, and actionable insight
• Multi-Branch Pipeline Oversight*
• Monitor and analyze the full sales pipeline across both Aspire North Phoenix and Aspire Tempe in real time
• Identify conversion rate bottlenecks, stalled deals, and capacity constraints across every pipeline stage — from canvassing and inspection through adjuster negotiation, approval, and install
• Implement standardized pipeline reporting cadences that give leadership a single source of truth across both branches
• Coordinate with branch GMs and sales managers to ensure consistent pipeline hygiene and CRM discipline
• Conduct systematic root-cause analysis when pipeline velocity or production throughput degrades
• Develop and deploy fast, scalable operational fixes — staffing adjustments, process redesigns, resource reallocations — without sacrificing quality or creating downstream problems
• Forecasting & Proactive Capacity Planning*
• Monitor weather patterns, hail probability data, and carrier activity to proactively forecast storm season demand surges
• Build workforce and subcontractor capacity plans days ahead of anticipated volume increases
• Identify pre-season bottlenecks in materials sourcing, supplement processing, crew availability, and adjuster scheduling before they become in-season crises
• Track performance KPIs across both branches — close rate, average job size, cycle time from inspection to install, supplement approval rate, and revenue per rep
• Support recruitment, onboarding, and retention efforts for key operational and sales roles in partnership with branch Presidents
• Own the company's operational tech stack — CRM (AccuLynx), project management tools, and reporting infrastructure
• Identify and implement technology solutions that reduce manual administrative burden and increase pipeline transparency
• Ensure data integrity and reporting accuracy across all tools and platforms
• Cross-Department Workflow & Financial Process Management*

The Director of Operations is responsible for designing, owning, and optimizing the workflows that connect departments across all three Aspire entities — ensuring money, information, and work product move efficiently without bottlenecks or breakdowns between functions.

• Own end-to-end cross-departmental workflows from sales handoff through production, supplement processing, collections, and close-out — ensuring no job falls into an inter-department gap
• Design and manage financial workflow processes across both inbound and outbound channels, including:
• ACH payment receipt from insurance carriers and homeowners — ensuring proper coding, reconciliation, and posting across entities
• ACH payment disbursement to subcontractors, material suppliers, and vendors — including approval chains, payment timing, and entity-level accuracy
• Coordination between field operations, finance, and accounting to ensure job cost actuals are captured and reconciled in real time
• Establish clear inter-department handoff protocols with documented ownership at each transition point — sales to production, production to accounting, accounting to collections
• Build and enforce approval hierarchies for financial transactions across Aspire North Phoenix, Aspire Tempe, and Aspire Holdco to maintain entity-level integrity
• Serve as the escalation point for any cross-department process breakdown — whether a payment hasn't been received, a subcontractor hasn't been paid, or a job is stuck in approval limbo
• Audit cross-department workflows quarterly to identify friction points and implement continuous process improvements
• Demonstrated experience operating across multiple branches, markets, or business units simultaneously
• Proven ability to identify pipeline bottlenecks and implement solutions at speed — not in weeks, in days
• Ability to build and manage detailed operational forecasts — including demand planning ahead of seasonal surges
• Prior experience in insurance-based storm restoration roofing, or a closely adjacent industry (restoration, specialty trades, insurance claims)
• Experience scaling a multi-location services business from the operational seat
• Strong background in data-driven decision-making — comfortable pulling, reading, and acting on pipeline analytics without hand-holding
• You earn trust from high-performing, competitive operators (branch GMs, sales managers, Presidents) by being sharper and more prepared than anyone in the room
• You are comfortable delivering hard feedback and managing difficult conversations at the executive level
• Mastery of both branch pipelines — able to identify bottlenecks and present data-backed solutions within 30 days
• Ongoing performance will be tracked against:*
• Pipeline velocity across both branches (cycle time inspection-to-install)
• Aspire offers a compensation structure designed to attract a serious operator, not just a manager.
• Commensurate with experience — we pay for proven performance
• Performance Bonus: Tied to branch-level revenue growth, pipeline metrics, and operational KPI targets
• Growth Opportunity: Equity and expanded scope conversations are on the table for the right person as the platform scales
• Benefits package including health coverage, PTO, and vehicle/mileage allowance (details provided during offer stage)
• Your resume + application
• A brief paragraph (3-5 sentences) describing the most complex operational problem you've solved in a multi-location business — what was the problem, how did you identify it, and what did you do about it?
• Applications without the written response will not be reviewed. Dental insurance
• Health insurance
• Life insurance
• People with a criminal record are encouraged to apply