Surgery Counselor - Ophthalmology

NVISION Eye Centers is one of the largest ophthalmology providers in the U.An innovative leader in ophthalmology, we are dedicated to providing the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. The Patient Counselor (PC) is responsible for guiding patients through the elective surgery decision-making process and helping them confidently move forward with their recommended treatment.

This is a consultative sales position that combines exceptional patient experience, patient education, and relationship building. and ultimately converting qualified patients into scheduled surgical procedures.

The PC works closely with physicians, clinical staff, and center leadership to create a seamless patient experience while achieving established performance goals, including consultation conversion, premium upgrades, and other key performance indicators.

Monthly bonus potential based on performance in addition to hourly rate.

Educates patients on recommended surgical procedures, treatment options, technology, and the benefits of their recommended treatment.

Clearly communicates NVISION's clinical, technological, surgical, and patient-experience differentiators to build confidence and value.

For refractive surgery consultations, guides the patient through the consultation process, including patient discovery, education, treatment discussion, physician introduction, and post-physician follow-up.

For cataract surgery patients, works with qualified patients following their clinical evaluation to review surgical options, discuss treatment recommendations, educate patients regarding available premium lens and technology options, and facilitate scheduling of surgery.

Identifies and addresses patient questions, concerns, and objections to help qualified patients make informed decisions about proceeding with surgery.

Utilizes consultative selling and effective closing techniques to convert qualified patients into scheduled surgical procedures.

Educates patients on available premium treatment options and helps patients understand the benefits and value associated with their recommended upgrades.

Conducts timely and strategic follow-up with patients who have not yet scheduled surgery, addressing outstanding questions or concerns, reinforcing treatment value, and helping patients move forward.

Achieves established individual and center performance goals, including consultation conversion, premium upgrade percentage, and other company-defined key performance indicators.

Performs designated diagnostic testing for refractive surgery patients in accordance with training, clinical protocols, and applicable regulations.

We are looking for a highly motivated, results-driven professional who thrives in a consultative sales environment and takes ownership of their performance.

Competitive and goal-oriented motivated by achieving and exceeding measurable performance goals.

Hard-working and accountable takes personal ownership of results and consistently follows through on commitments.

Confident and persuasive comfortable leading conversations, discussing financial investment, handling objections, and asking for the sale.

Patient-focused understands that exceptional sales performance comes from genuinely understanding the patient, building trust, and communicating the value of the right treatment.

2+ years of experience in consultative sales, hospitality, patient counseling, or another high-touch customer-facing environment.

• Experience in elective medical sales, ophthalmology, aesthetics, healthcare, or other elective procedures is strongly preferred.
• Demonstrated history of achieving or exceeding sales goals, performance metrics, or other measurable business objectives preferred.
• Experience with ophthalmic/optometric diagnostic testing modalities preferred.
• High School Diploma or equivalent.
• Ability to consistently deliver an exceptional patient experience while achieving individual and center performance goals.