Weekend Client Services Rep

Client Experience Specialist

We believe in teamwork and collaboration to ensure that customers are safely and punctually transported to their destinations. Whether you work as a pilot, mechanic, or part of the operations team, Airshare acknowledges the critical role each individual plays in the seamless execution of every trip. The company prides itself on delivering exceptional service and has fostered a dynamic and rewarding culture.

The Client Experience Specialist is an integral member of our operations team dedicated to creating and fostering outstanding relationships with each of our clients. This position strategically utilizes customer data and the personal knowledge of each Owner to provide customized experiences designed to consistently exceed their expectations. The person in this role relishes the challenge of solving problems that result in successful outcomes for our customers. The Client Experience Specialist fulfills our mission to deliver unparalleled service and flexibility every day to elevate the productivity and lifestyles of our customers. This position will require you to work in the Corporate Headquarters office located in Overland Park, KS. Nurture owner relationships by applying knowledge of individual Owner needs and goals during the trip planning process

Serve as the lead liaison for Owners, effectively communicating in a precise and timely fashion

Strive to constantly produce magic moments for all Airshare customers

Manage trips utilizing all internal resources, personal experience, and the collective knowledge of the Owner Services Team to execute flawlessly

Serve as a personal advisor for Owners, offering guidance and recommendations based on knowledge and experience

Effectively solve problems utilizing an understanding of contractual limitations, aircraft and airport limitations, Federal Aviation Regulations, and other relevant information

Qualified candidates will have 2+ years of Aviation and/or high-end Customer Service experience. Your schedules may fall on nights, weekends, and holidays, and you must be able to work them as this is a 24/7/365 operation.

Must possess superior organizational skills, be detail-oriented, and can work proactively and effectively with minimal supervision

Medical, dental, and vision insurance if you choose to participate, coverage will commence on the first day of the month following your date of hire

• Airshare offers a no-cost medical and dental option at the employee level
• Optional supplemental insurance benefits (accident, hospital indemnity, critical illness, life, short-term/long-term disability, and pet)
• Company-paid term life insurance equal to 1.5 times your annual salary
• Two 401(k) retirement plans with employer match you will be eligible to participate on the first of the month following 30 days of employment
• 11 holidays per year
• Access to relocation flights
• FREE Full Size on-site Gym with locker rooms and Sauna
• Indoor and Outdoor Common areas with WIFI
• On-site caf and Food Truck on Wednesdays
• Airshare is an Equal Opportunity-Affirmative Action Employer Minority/Female / Disability / Veteran / Gender Identity / Sexual Orientation