Client/Customer Support Rep

At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Verifies exchanges from other windows and receipt transactions for various cashiers.

Completes cash advances, cashes personal checks.

Perform marker related transactions including front money deposits and withdrawals.

Prepares and completes all job related paperwork which includes, but is not limited to, cash count sheets, cash transfers, and other value items.

Ensures that contents of their drawer are organized so that the contents can be readily counted at shift change.

Prepares and reconciles cash banks and sales for all outlets.

Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.

Adheres to regulatory, departmental and company policies.

Practices, observes and enforces safety rules and regulations while looking out for the welfare of the customer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent required. LANGUAGE SKILLS

Must have the ability to deal effectively and interact well with the customers and employees and ability to resolve problems/conflicts in a diplomatic and tactful manner.

CERTIFICATES, LICENSES, REGISTRATIONS

Champion of Red Carpet Customer Service and building positive team spirit. Previous customer service experience preferred. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast‑paced, casino environment and effectively deal with customers, management, employees and others. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.