Head of Operations & Business Management

Your leadership, operational discipline, and ability to drive results make you a great fit for our Operations Manager position. About Your Role: As an Operations Manager at one of Dollar Tree’s Distribution Centers, you’ll partner with other leaders to oversee safe, clean, and efficient receiving, order filling, and shipping operations in a high-volume, multi-shift environment. You’ll ensure work is performed according to SOPs while meeting productivity and quality goals and reinforcing Dollar Tree’s culture of safety, sanitation, and customer service. Distribution Center Operations: Coordinate and manage the filling of store orders, order selection, trailer loading, and related documentation Monitor loads to ensure merchandise is loaded according to quality and stability standards Coordinate and manage the flow of order selection functions from primary pick locations through outbound trailer close Assist in coordinating replenishment cycles to ensure timely restocking of primary pick locations Establish and monitor daily selecting and loading schedules to ensure adherence and proper resource utilization Inbound Operations: Manage and coordinate the receipt, unloading, and checking of merchandise Monitor inbound loads to ensure unloading priorities are followed Coordinate the flow of reserve inventory from receiving docks to reserve locations Monitor reserve areas to ensure orderly and accurate storage of merchandise Establish and monitor daily receiving schedules to meet operational priorities and cost controls Performance, Safety & Quality: Monitor and manage key productivity indicators including safety, financial, productivity, service, and people metrics Ensure accuracy, housekeeping, damage reduction, and safety through enforcement of company standards Foster a culture of safety, sanitation, integrity, and customer service Leadership & Administration: Manage the development, implementation, and administration of operational policies, programs, and systems across all shifts Establish methods and procedures for departmental work activities and resolve operational issues Partner with Human Resources on hiring, training, mentoring, evaluating, and developing associates Carry out coaching, counseling, disciplinary actions, and employment recommendations as appropriate Share information and anticipate communication needs of distribution center associates Prepare operational statistics and reports for assigned functional areas Judgment & Continuous Improvement: Perform work with minimal direction, exercising independent judgment and decision-making Evaluate current processes, methods, and SOPs and recommend continuous improvement initiatives Your Required Skills and Experience: High school diploma or equivalent required Minimum of five (5) years of distribution center management or operations experience, or equivalent Good working knowledge of distribution center practices and procedures Strong leadership, administrative, organizational, managerial, and communication skills Strong analytical skills with the ability to interpret data and implement solutions Ability to make independent decisions, solve problems, and accept accountability Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Access) Working knowledge of Warehouse Management Systems (WMS), such as AS400 Flexibility to work various shifts based on business needs Preferred Requirements: Bachelor’s degree in business administration, logistics, or a related field Our success is a team effort — when we reach our goals, you’ll be eligible for a yearly bonus! In addition to medical, pharmacy, dental, and vision insurance, we offer: Employee Assistance Program Retirement plans with matching contribution Employee Stock Purchase Program Educational Assistance Access to PerkSpot, an employee discount platform for goods and services And much more! Who We Are: At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value - it’s what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities. Dollar Tree is an Equal Opportunity Employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree. Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Dollar Tree, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. Full time