Evening Valet Supervisor

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. To see our fill list of Team Member Benefits please visit our career site:

POSITION SUMMARY The incumbent in this position is responsible for providing superior guest services to both internal and external customers through the coordination and supervision of the Valet Department. Incumbent will ensure the safe and efficient transportation, arrival, and departure of Hard Rock Casino Rockford guests and Team Member vehicles, as well as the coordination and oversight of the property shuttle bus and coat check.

ESSENTIAL FUNCTIONS Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.

Responsible for smooth flow of traffic to and from Hard Rock Casino Rockford.

Document’s safety situations, violations, or property damage.

Handles guest complaints in a timely, accurate and courteous fashion.

Maintains effective communication with staff and management.

Assists Valet Manager in maintaining operations and makes decisions in his absence.

Maintains vehicles to the standards of safety, cleanliness, and reliability as set forth by the department, company, and legal regulations to ensure reflection of proper company image, minimize vehicle breakdowns, and maximize passenger safety.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS High School diploma or equivalent required. These skills and abilities are typically acquired through at least 6-months of Valet, guest transportation or related experience.

Must be able to work holidays and weekends, as well as flexible shifts.

Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.

Must possess good knowledge of computers (Excel, Word, Outlook, etc.)

Must possess excellent time management skills.

Must be willing and able to work flexible hours including evenings and weekends.

Strong communication and listening skills and excellent speaking, reading, and writing ability.

Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.

Fluency in English: additional languages preferred.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job.

The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head.

Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.

Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.

Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007 - the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business.