Dining Room Host - Dinner Shift

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. Club Location: The Woodlands Country Club, Gary Player Course - The Woodlands, TX
Take reservations and manage the efficient and timely seating of our guests to a table that best serves their wishes. Ability to understand and communicate food and beverage selections, have a team focus mentality, adhere to club's standards of service, maintain a professional appearance and clean work environment, as well as, display a positive and friendly attitude.
Have an awareness of all table flow and timing throughout one's shift. Reservations - be aware of reservations, banquets, daily specials, and functions taking place when taking large reservations.
Greet and seat members and guests to a table with a present server. Relay messages to servers, server assistants, and management.
Assure proper attention is given to each table and assist in F&B service as needed.
Check with other dining areas when time permits to assure that service standards are being met.
Seat guests based on guest preferences and balancing of customer flow in service stations.
Check reservations against database for members' special request (i.e., birthday cakes, high chairs, etc.) and inform servers and management.
Relay guest comments or suggestions to the manager on duty and inform them of any upcoming events.
Attends pre-service training (line-up meeting).
Adherence to Club's uniform and grooming policy.
Performs other appropriate duties as assigned by manager on duty.
All members will be greeted by the host(ess) in a timely manner and with the same cordiality. This conveys friendliness and familiarity and will create a start to an enjoyable day/evening. An efficient host(ess) knows what seats are available without having to let the guest wait. When not engaged in greeting or seating members, he/she should scan the dining room to ensure a member is not in need of service and that tables are being served properly.
When a server is not immediately available to answer a member's signal or the member seems to have that searching look, the host(ess) should step up and inquire, "May I be of assistance?"
Let them know their server will be right with them and whenever possible the name of their server. Observe which tables are set or need to be set and give instructions to bus persons for seating the next party. Rotate seating to seat members equitably and not overburden servers. Maintain communication with servers to determine if they are ready for another party. Gather menus from the dining room. Police the floor and inspect the dining rooms for cleanliness. Monitor member behavior and body language to determine if there is a problem. Monitor the servers' performances. Assume management duties during the period when they are absent from the floor.
Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.