Head of Operations Management (m/w/d)

Operations Manager of Corporate Fire Services and Badging Wage: $80,017.60/ salary

Position Overview:
We are seeking a highly organized and technically skilled manager of access control, CCTV systems, and fire suppression to manage and maintain our security infrastructure. This position will serve as the primary point of contact for quality assurance (QA) regarding access control and technical issues, supporting both direct and contract Field Security Officers (FSO) and Corporate Security Officers (CSO). The ideal candidate will also lead corporate audits, staff training, and manage the implementation of new security technologies, ensuring systems are functioning optimally.
Key Responsibilities:
Access Control & Technical Support:
Act as the primary touchpoint for QA related to access control or technical issues for FSO and CSO staff (direct and contract).
Conduct corporate audits of access control systems, CCTV systems, and overall system security.
Provide training to CSO and FSO staff on the proper use and troubleshooting of access control systems.

Administrative Management:
Oversee administrative functions related to badging/access control, service requests, fire safety, and mechanical access.
Serve as the PDM auditor, ensuring accuracy and compliance for general vendor staff.

CCTV System Management:
Manage the configuration, patching, troubleshooting, exporting of footage, and review of CCTV systems.
Conduct company-wide CCTV inspections to ensure:
Cleanliness of equipment
Proper visibility
Absence of video errors and obstructions
Proper setup of camera views
Compliance with recorded video standards
Functionality of cameras and equipment
NVR checks and maintenance
Time sync issue reporting and fixes

Employee Management & Payroll:
Manage payroll for responsible employees and ensure that all required training is completed.
Act as the contract touchpoint for employees, ensuring compliance with contractual obligations and performance standards.
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~ Technology Implementation & Tracking:

• Track and manage the implementation of new technologies, updating weekly and presenting reports quarterly. This includes:
• Thermal camera installations, alarm routing, and analytics
• Drone detection systems (currently shelved) and drone implementation
• Weapons detection system implementation and integration
• Fence detection technology

Software Systems:
Lead the training and implementation of software technologies, including:
Security Expert access control software
InspectNTrack fire inspection tracking system

Education & Experience Requirements:
Bachelor’s degree in a related field (e.g., Criminal Justice, Information Technology, Security Management, or a similar discipline) OR
A minimum of 3 years of hands-on experience with CCTV systems, access control technologies, and data analytics.

Skills & Qualifications:
In-depth knowledge of access control and CCTV systems, including configuration, troubleshooting, and system audits.
Proven ability to train staff on the use and troubleshooting of security systems.
Strong administrative skills with experience in managing security-related documentation and repositories.
Experience with security technology installations, including thermal cameras, drone detection, and weapons detection systems.
Strong attention to detail and ability to identify and resolve issues related to system functionality.
Ability to implement and manage new technologies and systems in a timely and efficient manner.
Excellent communication and interpersonal skills to effectively collaborate with team members and vendors.
Experience with software technologies, particularly in access control and fire inspection tracking systems.

Additional Skills (Preferred but not required):
Familiarity with NVR and time sync troubleshooting.
Experience with CCTV inspections and audits across a large organization.
Technical certification in security technologies (e.g., CCTV, access control systems) is a plus.

##CAHP

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.
Benefits include:

Retirement plan
Employer-provided medical and dental coverage
Company-paid life insurance
Voluntary life and disability insurance
Employee assistance plan
Securitas Saves discount program
Paid holidays
Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.