Head of Project Management (Remote)

LI-Remote
The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations.

Underpinned by unmatched speed and performance power, we are the trusted backbone that's taking the insurance industry from friction to flow with Distribution Velocity - speed, performance, and trust - to drive growth at scale.

With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era.

Our reach is global, with headquarters in Denver, Colorado, and offices across the U.The Project Manager II will be responsible for the overall direction, planning, implementation, execution, monitoring and completion of multiple projects ensuring consistency with Vertafore's mission, strategy, values, commitments and goals.

The Project Manager II is responsible for managing the project from beginning to end, acting as the liaison between customer and internal teams, communicating project deliverables at all levels, and making sure items are executed on time, to budget, and with high quality.

The ideal qualifications of this candidate include previous experience/expertise in a) managing successful customer-facing enterprise software implementations b) business process consulting, c) customer relationship management- especially in dealing with challenging customers & situations, c) using project management software to manage all aspects of multiple simultaneous projects within a customer engagement.

You are experienced at developing, defining, and executing project plans and ensure project completion is on schedule, within budget, and of the appropriate quality standards for the project scope.

• You work tirelessly to provide outstanding project team leadership.
• You are highly organized, have proven ability to monitor project budget vs. actuals, and can accurately forecast project revenues and expenditures.
• You are skilled at building professional executive status reports and other required project documentation and can effectively communicate project status to team members and stakeholders, both internal and external, in a timely and clear fashion.
• You have demonstrated ability to identify risks, create mitigation plans, document action items, identify issues and resolutions, manage changes in scope, document decisions, and define critical path for project success.
• You will grow and thrive at knowing the detailed task breakdown of your projects such as complex software implementation tasks and consulting deliverables.
• You have a proven track record of building customer relationships in person and over the phone.
• You excel at setting and managing expectations internally with your team as well as externally to your customer and are careful to deliver on your promises.
• You understand that helping customers meet their business goals is critical to success.
• 3-5 years of customer facing project management experience (preferably within a software environment).
• Bachelor's degree in Business, Information Technology (or related degree), or demonstrated relevant experience.
• Proficient with MS Office Tools (e.g., Outlook, Word, Excel, Project, PowerPoint).
• Excellent presentation, written and verbal, communication skills: demonstrated ability to present to groups, customers, and executives.
• Experience in overseeing enterprise software implementation projects.
• Proven track record for getting results by building strong relationships and partnerships, both externally with customers and internally with your team.
• Experience overseeing data conversions or migrations, system integrations, or new system implementations
• Demonstrated ability to stay up-to-date with technology changes or industry changes relative to product(s) supported
• Ability to remain calm under pressure and show patience within a variety of customer situations
• Ability to work well with remote internal and external teams
• Previous experience with technical support and troubleshooting is a plus

Travel required up to 10% of the time.

• Located and working from an office location or remotely.
• Manage project resources and activities as part of weekend implementation events occurring on Friday through Sunday up to 2 weekends per month on average.
• Frequent repetitive hand and arm movements required to operate a computer.
• Specific vision abilities required by this job include close vision (working on a computer, etc.).
• In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
Medical, vision & dental plans
Short Term and Long Term Disability
Pension Plan & Employer Match
Employee and Family Assistance Program (EFAP)
Education Assistance
We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
Medical, vision & dental plans
Health Savings Account & Flexible Spending Accounts Options:
Dental & Vision FSA
Life, AD&D (Basic & Supplemental), and Disability

• 401(k) Retirement Savings Plain & Employer Match
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
• In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact View email address on click.appcast.io.