Technical Client Service Rep I - % Remote

Regional Technical Service Representative - Northwest Region Job Category : Engineering

Full-Time

Remote

Remote United States

Travel Required : Yes

Continuing to move Fearlessly Forward New Way Trucks was founded in 1971 in Scranton, IA. Today, New Way Trucks has multiple refuse production and parts facilities throughout Iowa and Mississippi, with equipment operating in all 50 states, as well as Canada, Latin America, Asia, and beyond. We combine small town values with cutting-edge technology to deliver excellence in heavy manufacturing. Come build your future with us at New Way Trucks, apply today!

Are you a skilled Tech Service Rep who thrives on solving complex mechanical challenges and working independently? At New Way Trucks, we're looking for a skilled Tech Service Rep to deliver top-tier service and support to our customers and dealer network across an assigned territory.

This is more than just a job—it’s a chance to work with industry-leading equipment, build strong customer relationships, and play a key role helping our customers solve equipment problems.

Diagnose, troubleshoot, and improve Garbage Truck Bodies and Systems

Help dealers solve difficult technical problems on New Way bodies and systems

Provide on-site technical support to customers, dealers, and internal teams

Inspect equipment for maintenance, warranty, and upgrade needs

Identify recurring issues and help implement preventative solutions

Support dealer training, product demonstrations, and provide service education for dealers and customers as needed

Perform scheduled and emergency maintenance if needed to keep customer equipment, company-owned equipment or dealer equipment operating efficiently

Build lasting relationships through professional, customer-first service

Become an expert in hydraulic and electrical systems and controls along with steel truck body structures

5+ years of experience dealing with technical problems on class 6-8 truck equipment

Strong background working with mobile equipment

Familiar with Can-Bus networks

Experience with hydraulics (pumps/valves cylinders) along with electrical systems and controls

Ability to independently diagnose and resolve mechanical issues

Strong communication and customer service skills

Valid driver’s license (CDL is a plus)

Frequent travel required - you'll work where the action is

You will be exposed to a wide range of equipment and real-world challenges

You will be expected to be flexible with your work scheduling based on service needs in the field

You will live in a designated territory and will be responsible for that territory from a Tech Service standpoint

Why Join New Way Trucks?

You will be working with a respected leader in refuse truck manufacturing market

Enjoys working with dealers and customers to solve problems and provide hands‑on services in the field if needed—not sitting behind a desk

Easily builds relationships and trust with dealers, customers and teammates

Travel Required Yes . This opportunity is 95% travel

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