Head of Operations & Business Management

Job Title: Director of Operations
Status Type: Full-time
The Director of Operations provides leadership and oversight for ServiceMaster Cleanoperations across multiple locations, currently identified as Minnesota, Albuquerque, NewMexico, and Ventura, California. The position is responsible for operational performance,service quality, profitability, safety, regulatory compliance, and development of branchleadership. Working with the COO, this role establishes consistent standards, drivesaccountability, and supports sustainable business growth.

Operational Leadership and Performance:

Direct and evaluate multi-location operations to achieve established service, quality,efficiency, and profitability goals.

Set and communicate performance expectations and key performance indicators(KPIs); review results and address performance gaps.

Assess facility conditions, equipment, vehicles, staffing, and supply needs; Represent the company professionally in customer interactions and support resolutionof escalated service concerns.

monitor actual performance against budgets.

Oversee labor utilization, supplies, equipment, and other operating expenses; Lead, coach, and develop direct reports through regular communication, feedback,and performance management.

Complete annual performance evaluations for direct reports and support leadershipdevelopment and succession readiness.

Safety, Compliance, and Company Standards:

Model and reinforce safe work practices, required safety protocols, and applicablecompany policies.

Ensure facilities, employees, vehicles, and equipment meet established cleanliness,branding, and operational standards.

Oversee timely and accurate completion of compliance activities and requiredoperational documentation.

Five to seven years of progressive leadership experience in operations or facilitiesmanagement.

Demonstrated experience overseeing operations across multiple locations or states.

Proven ability to develop teams, manage performance, and drive operationalaccountability.

Strong business judgment, budgeting and expense-management skills, and ability tointerpret operational performance metrics.

Knowledge of workplace safety, compliance practices, and operational standards.

Proficiency with Microsoft Office and ability to learn company operational systems.

Bilingual proficiency in English and Spanish.

Work is performed in office, branch, and customer-site environments. The role requires routinevisits to operating locations and may involve exposure to active work sites, vehicles, equipment,and varying site conditions.

Work Schedule & Travel Requirements
Full-time leadership position with regular travel among assigned operations, including locationsin Minnesota, New Mexico, and California. Flexibility is required for business needs, occasionalafter-hours emergencies, and operational support.

with assistance.

The above information is only an illustration of the general nature and level of work performed by the associate within this classification. The job description does not constitute an employment agreement between ServiceMaster Restoration Services and the associate and is subject to change by ServiceMaster Restoration Services as the needs of ServiceMaster Restoration Services and requirements of the job change.

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