Head of Operations & Business Management

The Operations Manager will effectively manage technical and financial operations for the project design, integration and service of audiovisual systems. Additionally, the Operations Manager will oversee internal activities including all engineering, CAD, programming, field engineering, shop activities, installation and repair services, on-going engineering project support, and project sign off. The Operations Manager will also supervise external activities including all outsourced or sub-contract work in support of project installation activities.

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. The Operations Manager will effectively manage technical and financial operations for the project design, integration and service of audiovisual systems. Additionally, the Operations Manager will oversee internal activities including all engineering, CAD, programming, field engineering, shop activities, installation and repair services, on-going engineering project support, and project sign off. The Operations Manager will also supervise external activities including all outsourced or sub-contract work in support of project installation activities.
Manage internal activities including all engineering, CAD, programming, field engineering, shop activities, installation and repair services, on-going engineering project support, and project sign off
Manage external activities including all out-sourced or sub-contract work in support of project installation activities
Oversee budget for technical services department and make recommendations to General Manager for department needs
Manage internal activities to support client expectations
Mentor Level I, II and III technicians in absence of Installation Manager
Coordinate with Installation Manager as needed to secure necessary headcount for installation jobs
Manage internal activities that support client training
Manage or facilitate field testing of integrated systems and training client on use
Act as the customer liaison in absence of Project Manager
Create and maintain project related documentation in accordance with company guidelines
Travel to various job sites required
Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.
Minimum of a high school diploma or equivalent is required.
Minimum 4 years of Management experience in similar or related field
Demonstrated leadership and management skills in a team-oriented, collaborative environment
Excellent PC skills, proficient in Microsoft applications including Microsoft Project
Ability to motivate and effectively lead large project teams comprised of technical and administrative personnel toward a common goal
Understanding of construction project management applied to audiovisual projects
Proficient with AV, project management theory and practices or other electro-mechanical installation techniques
Employees operating company or personal vehicles for business purposes must be legally authorized to drive, maintain a valid driver's license and provide proof of coverage, meeting all minimum required insurance coverage as a condition of employment.
• Employees driving fleet vehicles must meet eligibility requirements; comply with all guidelines, including telematics monitoring, vehicle maintenance schedules, proper use of assigned fuel and toll devices.
Understanding of technical aspects of audiovisual systems design and installation
Proficient with test and calibration equipment
Bachelor's degree in Accounting, Finance, Business or related field is preferred
Ability to manage a 10 million dollar budget is a plus
Demonstrated knowledge interpreting and managing work-in-progress (WIP) reports
Experience operating in a complex matrix business environment is desirable
Frequent use of computers and mobile devices.

• Travel may be required.
• Office and client-site environments.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this role.

Medical benefits, including vision and dental
Paid holidays and PTO
Training and professional development opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
Work hours may vary based on client requirements and may include travel to various locations in support of the account.