Head of Project Management

Position Title: Project Manager

Implementation Manger

Status: Full-Time, Exempt, Salary

Overview Leepfrog Technologies, Inc. provides its CourseLeaf software to more than 500 of the nation’s most academically complex colleges and universities to manager their academic catalogs, curriculum, section scheduling, registration, and syllabi management.

The Project Manager is primarily responsible for managing the implementation tasks for client projects. They will serve as a liaison between internal departments and clients to establish and maintain working relationships and seek solutions to technology issues while maintaining high client satisfaction.

Duties Be the focal point for the dissemination of information from Leepfrog to the client and vice versa while implementing a Courseleaf project.

Create and maintain project schedules and tasks, using internal tools and processes.

Drive projects to timely completion within development budgets.

Efficiently allocate incoming requests to the team, prioritizing actions, and monitoring team resources so that deadlines are met.

Partner with Engineering and Consultants to enter, validate, and shepherd project defects to resolution.

Apply patches that track configuration and code changes to test and production environments.

Maintain an in-depth working knowledge of Leepfrog software and how it can be configured, customized and implemented to meet client requirements.

Facilitate internal story planning meetings for project-related deliverables.

Own all project-related administrative tasks including scheduling meetings, maintaining project documentation, meeting notes, and project status summaries.

Demonstrate preparedness, professionalism, and project leadership to ensure success.

Demonstrate discretion and bias towards action to effectively: lead client meetings, manage client concerns, mitigate project risk, and communicate transparently to internal and external stakeholders.

Partner with internal teams to help define and drive company initiatives to improve our implementation process.

Strong client orientation: ability to prioritize customer needs and provide exceptional customer service to make clients feel valued.

Planning: ability to forecast, prioritize, and plan over a 3–12-month time span.

Facilitates effective meetings by establishing clear objectives, guiding focused discussion, encouraging meaningful participation, managing time, and competing priorities, and documenting decisions, action items, owners, and next steps.

Guide clients through the testing of complex customizations and integrations with external systems. Qualifications Bachelor’s degree preferred; or five years related experience and/or training; Project management experience required. PMP certification is desired. Physical Requirements This position is considered sedentary and will use office equipment, phones, and computers. This position is required to work in the corporate office and may be in a busy, accessible area office, faced with regular interruptions.

All applicants will receive consideration for employment free from discrimination on the basis of race, color, religion, gender, age, sexual orientation, national origin, marital status, veteran status, genetic makeup, gender identity, disability, or other protected characteristics by local, state, or federal law.

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