CUSTOMER EXPERIENCE TELLER CUSTOMER SERVICE

Description At Summit Credit Union, you're not just stepping into a job but stepping into a people-first, topworkplace culture where you get to make someone's day, every day. As a Peak Member Service Teller at our Sun Prairie branch, you're on the front lines helping real people feel confident about their money, answering questions facetoface, solving problems in the moment, and creating genuinely positive experiences. You'll be connecting with members, and working with teammates who support each other just as much as they support our members. If you love engaging with people, and being part of a community-focused workplace that actually feels good to work in, you'll fit right in.
What You'll Do and the Impact You'll Make

• Be the first point of connection for members, creating welcoming, positive experiences that set the tone for their entire financial journey.
• Empower members through meaningful conversations , helping them feel heard, understood, and confident about their financial decisions.
• Ensure financial accuracy and trust by completing transactions with precision-your attention to detail helps protect members' financial wellbeing.
• Spot opportunities that make members' lives easier , referring them to the right teammates who can help them achieve goals like saving more, buying a home, or managing everyday money tasks.
• Support the heartbeat of the branch by keeping daily operations running smoothly, making sure members always experience seamless service.
• Represent Summit's service philosophy in every interaction, helping build longterm member relationships rooted in care, respect, and reliability.

What You'll Bring

• 1+ year of customer service or sales experience
• A high school diploma or equivalent
• Strong interpersonal and relationship-building skills
• Solid judgment for problem-solving within established guidelines
• Attention to detail and comfort with basic math
• Familiarity with Microsoft Office

Why You'll Love Working Here
We take care of our people-because when our employees thrive, our members do too.
Our perks include:

• Excellent health insurance options to support you and your family
• 401(k) with employer match to help you invest in your future
• Generous paid time off so you can recharge and live your life
• Paid holidays and wellness-focused benefits
• Opportunities for professional growth and leadership development
• A people-first culture that values inclusion, purpose, and impact
• And more benefits designed to support you-at work and beyond

Our Commitment
At Summit Credit Union, different makes us better . We are proud to be an Equal Employment Opportunity employer and are committed to building a diverse, inclusive workplace where everyone belongs and can do their best work.
Ready to Make an Impact?
If you're passionate about leading people, strengthening communities, and helping members achieve homeownership with confidence-we'd love to meet you.
Additional Information

• Physical Demands of Position: While performing the duties of this job, the employee is continuously required to stand, walk and sit, and use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and/or carry up to 40 pounds.
• Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Saturday hours required.
• Equipment Used: Computer terminal/PC, calculator, printer/copiers, telephone.

Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.
Qualifications
Behaviors Team Player - Works well as a member of a group
Skills
~ Cash handling (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.