Law Dispatcher I

We're a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.
LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country's supply chain and enabling critical goods to be delivered to homes and businesses. We're a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.
We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential. Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. The Dispatcher is responsible for specific daily administrative service functions in support of our branch operations while maintaining a high level of customer satisfaction. This person will help to train and mentor new team members.
This will include dispatching technicians to customer locations.
Monitor back ordered parts to ensure the technicians are aware when the parts are received.
Ensure that the service technicians being dispatched have the training, parts needed, and certifications necessary to perform the work assigned.
Proactively contact customers to keep them informed on the service to their equipment.
Field customer calls, gather appropriate and necessary information, and provide excellent customer service to include follow up communications and honoring our commitments.
Conduct daily recap of the status of projects and assignments and review with your service manager.
Review service dashboard reports and assist service management as a solutions provider to improve key customer and business performance metrics.
Previous experience within a field service environment strongly preferred, to include time management and dispatching of field service personnel.
Prior experience in a service-oriented environment and use of a service scheduling software highly preferred
Ability to maximize use of CRM and field service management system.
Strong customer service and follow up skills.
Strong communication skills to include internal and external communications, conflict resolution, and the ability to discuss technical situations with customers and technicians required.
Computer Skills

Microsoft Office (Word, Excel, Outlook and PowerPoint)
Scheduling and Time Management software/programs
Experience with Windows based programs
Preferred experience with SalesForce and/or ServiceMax
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. toxic or caustic chemicals; extreme heat and risk of electrical shock. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.
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