Client/Customer Support Rep

Pay: $19.50 - $22.00 per hour based on experience

Job Duties and Responsibilities

Receive and place calls to clients for the purpose of scheduling.

Prioritize multiple tasks in a calm, organized manner.

Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.

Assist all clients by providing necessary instructions, information, and invoices, dispensing prescription items per the veterinarian’s instructions, and scheduling all future appointments.

Utilize hospital computer systems to document medical records and communicate with clients and teammates.

Manage the financial needs of the hospital by maintaining accurate balances through a collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.

Excellent customer service skills and an exceptional level of communication in a professional manner.

Advocate for pets through client education on preventative care, pet health needs, treatment recommendations, and all other hospital services/procedures.

Maintain a positive attitude in all interactions with clients, pets, and other teammates.

Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Qualifications

Utilizing standard office/business equipment.

Knowledge of veterinary medical terminology and procedures.

Flexible schedule, including some weekend and holiday shifts.

Ability to work independently on assigned tasks as well as to accept direction on given assignments.

Must possess strong verbal and written communication skills, good judgment, and the ability to manage stressful situations.

Skills

Proficient computer skills and ability to learn veterinary practice management software, such as Cornerstone.

Detail-oriented.

Ability to handle stressful situations.

Must be organized and display strong communication skills.

The base hourly range for this position is $19.50 - $22.00. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Accepting applications through 6/1/2026

Job Type: Full-time

Benefits

401(k)

401(k) matching

Health insurance

Life insurance

Paid time off

Vision insurance

Schedule

10-hour shift

Day shift mid shift starts at 7:00 am

Morning shift starts at 6:30 am

Experience

Veterinary experience: 1 year (Preferred)

Customer service: 1 year (Required)

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them. At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com. All job opportunities and applications are hosted on our official careers site: careers.nva.com. There is no cost or confidential information required to apply or be considered for a position. If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on click.appcast.io.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

#J-18808-Ljbffr National Veterinary Associates