Head of Programme Management

Job Title: Program Manager (Aviation)
Team: Aviation
Quvia is building the digital fabric between edge and cloud. Our platform uses AI and machine learning to orchestrate connectivity across satellite, terrestrial, and hybrid networks so customers can move and manage data in the world's most network constrained environments.

We partner with global leaders in aviation, maritime, energy and other industries where connectivitiy is variable and complex, and digital services depend on reliable data movement. As companies deploy AI, automation and data-driven systems at the edge, Quvia provides the platform needed to unlock the full potential of their data and build value above the network.
It is headquartered in the greater Miami are with offices in the UK and India.

Quvia is seeking an Aviation Program Manager who is based in Florida, to manage large complex B2B programs with some of the largest and most prestigious airlines in the world. In addition, you will lead the daily program management with the client to ensure the services and projects are delivered on time and on budget. As a program manager, you will likely manage multiple airline clients simultaneously.
The ideal candidate will have at least 5 years experience as a Program Manager in the aviation industry and in a software development setting.
Candidates must be based in FL state to apply for this position due to the periodic travel to our South Florida office. Candidates must also have flexibility to travel quarterly to customer sites.
The Aviation Program Manager will lead the planning and implementation of a broad, coordinated set of deliverables to meet the goals and priorities of Clients in multiple regions/ timezones (APAC, EMEA, North America)
Leverage your industry experience and customer management skills to drive highly technical, cloud, and B2B software services to multiple clients/airlines.
Manage internal resources for delivery of technical solutions in collaboration with design and service delivery teams.
Documenting program and customer progress and financial performance of the client program.
Identify, and manage customer services deficiencies and be the ears of the customer representing their needs and desires while working closely with the sales team to propose new solutions.
Work cross-functionally (typically with the sales team and senior management) to offer alternate solutions and product growth opportunities.
Function as the primary driver of communication (including broad-based/complex communications) between Client and Customers stakeholders.
Develop resource utilization and planning tools for program and portfolio management.
Implement established program management processes, dashboards, templates, policies, and metrics.
Lead timely resolution of key issues, decisions, escalations, and risks.
Help identify and fix processes and procedures that impede the smooth implementation of customer initiatives and programs.
Review, understand, and ensure the Quvia team adheres to the contract and client's agreements.
Attend our South Florida office periodically, for face to face business meetings.
Bachelor's (4 years) degree in engineering, science, business, or a related discipline.
Minimum 8+ years of increasingly responsible experience, with at least five (5) years of experience managing customers via traditional and agile project/program management methodology.
Must have experience with PM tools, such as JIRA, Smartsheet, Monday.com.
Experience managing complex Client IT projects/programs, preferably Enterprise, Networking, and Software deployments.
Experience with IFC and/or IFE-related projects and program deployments.
Software engineering or network engineering and satellite background.
Ability to assist aviation client leaders in managing workstreams, milestones, and deliverables within a highly regulated and fast-paced environment.
Results-oriented with strong people and time management skills, highly organized, motivated, and driven to succeed.
Deals comfortably with senior management and can present and converse with people in positions of authority.

• Experience with handling customer disputes with win-win resolution options while maintaining the integrity of the contract
• Act as the voice of the customer for Quvia
• Able to identify and then support sales in proposing new solutions for the customer

Performance Bonus

• Stock Options
• Private Healthcare Plan including optical and dental care
• Life Insurance
• Flexible PTO + US holidays
• Monthly Phone Allowance

Quvia will never ask to interview job applicants via text message or ask for personal banking information as part of the interview process. Quvia will never ask job applicants or new hires to send money or deposit checks for the company. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.