Head of Service Management

Convergint is looking for a full‑time, enthusiastic, results‑driven and forward‑thinking Service Manager to join our amazing culture. As a Service Manager, you are part of a dynamic team that allows you to grow as Convergint grows.

You have a passion for providing world‑class service to customers, colleagues and communities. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home.

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague‑first culture and referring top talent to the Talent Acquisition Team and hiring managers.

Overall management and leadership of the CTC’s service business and operations activities.

Responsibilities may include service sales and effective implementation of service sales strategies to achieve revenue growth and margin goals, and maximize service delivery to achieve customer satisfaction goals.

Coaches, counsels and trains the sales force to improve individual service selling skills.

Develops and implements operations strategies that improve service delivery and provide additional value to customers in a cost‑effective manner.

Strong leadership and management skills selling and delivery of service contracts and Time and Material (T&M) service; actively seeks ways to act as a role model, guide, develop and mentor others within the Service Department.

Broad based professional knowledge of: security hardware, alarm and video surveillance systems, electronic security issues and safeguards.

Excellent in Microsoft Office products, including Word, Excel, PowerPoint, and Access.

Advanced team leadership, team building and facilitation skills.

10 Company Holidays and Paid Time Off starting at 13 days annually

Medical, Dental & Vision Plan

Life insurance & Disability Plan

Tuition reimbursement

Vehicle reimbursement plan or company vehicle

Cell phone reimbursement (if applicable)

Minimum Experience: 5-7 years relevant field service.

Experience in 1 or more of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare systems.

Convergint is an equal opportunity employer, protected veterans and individuals with disabilities.