Head of Operations Management (m/w/d)

The Operations Manager DOT is responsible for overseeing all aspects of field operations, including leading the operations team, coordinating with airlines and airport authorities, and ensuring the implementation of operational procedures and policies. In addition to managing day-to-day operations, this role is key in crisis management, handling emergencies and disruptions in close collaboration with senior leadership. Continuous analysis and improvement of operational processes to increase overall efficiency.
Oversee daily operations of the airport service team
Coordinate with various departments to ensure smooth and efficient airport operations
Implement operational policies and procedures in line with company objectives and industry standards
Ensure compliance with all DOT regulations and guidelines, including overseeing the safe and legal operation of airport vehicles, equipment, and personnel involved in airside and landside operations
Conduct regular audits and inspections to verify adherence to DOT standards, including reviewing maintenance records, driver qualifications, and safety procedures, and provide training and updates to staff on changes in DOT regulations
Manage staff scheduling, training, and performance evaluations
Ensure compliance with aviation regulations and safety protocols
Monitor operational performance and implement strategies to improve productivity and service quality
Address and resolve operational issues and passenger complaints
Oversee the maintenance and servicing of airport equipment and facilities
Manage budgeting and resource allocation for operational needs
Analyze data and reports to identify trends and areas for improvement
Provide regular operational reports and feedback to senior management
Perform any additional duties as assigned by management
18 years of age or older

• Ability to work in office, onsite, Monday-Friday
• Established leader in managing large teams
• Project Management experience is a plus
• In-depth knowledge of airport operational procedures and regulatory requirements
• Strong leadership and team management skills
• Communicate effectively in English (reading, writing, speaking)
• Travel requirement
• 75% travel between airport stations and for meetings
• Must be flexible to work extended hours on occasion to support our field operations

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

Prolonged standing and walking in an indoor/outdoor environment as applicable
All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
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