Full-Time Communication Dispatcher

Job Type: Full-Time
Bargaining Unit: 14

3% Bilingual Pay
Our 9-1-1 Emergency Communications Center is located on the second floor of the Public Safety Building, equipped with a state-of-the-art computer aided dispatch system, including multiple monitors, ergonomically designed furniture, and individual work stations with outside window views. The Communications Center is staffed by a team of 23 dispatchers working 10-hour shifts, handling approximately 250,000 calls for service yearly. Supervision is provided by Communications Supervisors.
In addition to a competitive salary, retirement through CalPERS, and a generous benefits package, this position offers opportunities for special assignments which include trainer, administrative and tactical dispatcher, with incentive pay from 2% - 7.5%.
Vacation accrual rate that matches the applicant's total years of service as a Communications Dispatcher in California
A bank of 80 hours of vacation leave upon successful completion of the training program
The Benefits of City Employment: In addition to offering a challenging, rewarding work environment and excellent salary, the City of Santa Rosa provides a generous suite of benefits, including health, dental, vision and life insurance, a generous retirement program, a competitive leave accrual package and holiday leave bank. Detailed information about available benefits can be found in the and in the online .

Bilingual (English/Spanish) pay is available.

• $Unlimited free bus rides on CityBus and Sonoma County Transit
• You are encouraged to talk with a Santa Rosa Police Department representative from the Recruiting Office for detailed information or questions.

The City of Santa Rosa is committed to building a workforce reflective of our community and establishing a lasting culture of equity and belonging within our organization. Our collective talents and expertise contribute to high-quality public services that support a vibrant, resilient, inclusive City for our community and visitors. SRPD Recruiting Office
(In order to qualify for a Lateral assignment applicants must complete a City application and Supplemental Questionnaire online and must meet the following minimum experience requirements:
~ One year of full-time work as a 9-1-1 public safety law enforcement dispatcher with a law enforcement agency independently performing the full range of call-taking and radio dispatching duties within the last five years (excludes time in a Trainee status).

If you have been unsuccessful in a previous background investigation process (including psychological assessment) with the Santa Rosa Police Department, your application will be screened on a case-by-case basis to determine if you will proceed further in the selection process.
The City of Santa Rosa is committed to building a workforce reflective of our community and establishing a lasting culture of equity and belonging within our organization. Our collective talents and expertise contribute to high-quality public services that support a vibrant, resilient, inclusive City for our community and visitors. Receive, triage, and process emergency and routine calls from the public requesting police or other emergency service, applying the techniques, procedures, policies, and methods used in the operation of a moderately sized public safety dispatching agency
Accurately track the status and location of police units
Use a Computer Aided Dispatch system to enter pertinent response information and unit status data
Retrieve and verbally relay information from various databases
Monitor several different police radio frequencies and operate a variety of communications equipment and technology
Arrange for tow trucks and public works emergency service or contact appropriate agencies
Operate and maintain the audio recording device and produce copies
Perform a variety of record keeping, filing, and other general clerical work, specifically related to the communications center function and complex computerized systems
Monitor surveillance cameras; Manually activate exterior doors from the communications center
Test and inspect equipment as required
travel by vehicle to mandated training.

Knowledge of: Standard radio or telephone communications receiving and transmitting equipment; operation of common radio dispatch equipment; Speak and hear clearly and precisely on the telephone, on the radio, and in person; effectively work independently with a minimum of supervision; understand the geographic features and streets of the City of Santa Rosa sufficiently to deploy field units efficiently; use a keyboard to enter data at a speed necessary for adequate job performance; comprehend and make inferences from written material; operate a computer aided dispatch system, various computer software applications, and other office equipment quickly and accurately; provide general instructions and assistance to new dispatchers; and satisfactorily complete the Continuing Professional Training requirement set by P.California Commission on Peace Officer Standards and Training.
Part I: Application
All completed applications and supplemental questionnaires will be reviewed and a list will be established consisting of all applicants who meet the minimum work experience and education qualifications as stated above.
Applicants referred for consideration will participate in an oral appraisal interview to evaluate training, experience and other job-related qualifications for the position. Personal History Statement, S.All applicants successful in the background investigation screening and the Chief's interview will be required to take and pass a City-sponsored medical examination, including a psychological evaluation, following a conditional offer of employment and prior to appointment.

This job is in an emergency communications center at the Police Department. Incumbents in this classification are required to work various shifts as assigned. Shifts will include nights, weekends, holidays and rotating shifts. Incumbents operate a visual display terminal for extended periods of time, sometimes without the ability to move at will. Every job function requires real time keyboard entry of data, requiring continuous, repetitive arm and hand movement. Every job function requires the use of a variety of computers and communications equipment, which requires coordinating movement of more than one limb simultaneously and making fine, highly controlled muscular movements; the ability to hear and understand telephone conversations and radio traffic, and hear alarms and other auditory warning devices; and the ability to read and understand printed material and data displayed on multiple video display monitors.
The City does not discriminate on the basis of disability in employment. This job classification is in Miscellaneous Unit 14, Police Civilian - Technical. Specific work experience you claim in response to these questions must be clearly supported and described in the work history and education portion of your application. Do you have a minimum of one year of full-time work as a 9-1-1 public safety law enforcement dispatcher with a law enforcement agency independently performing the full range of call-taking and radio dispatching duties within the last five years (excludes time in a Trainee status)?If you do not have 9-1-1 law enforcement dispatching experience or only Fire communications dispatching experience, STOP HERE as you do not qualify for this lateral position. Visit our website at and apply for entry-level Communications Dispatcher Trainee.
Are you currently employed full time as a 9-1-1 law enforcement public safety dispatcher?
Have you completed all phases of training and independently performed the full range of 9-1-1 public safety call-taking and primary radio dispatch duties?
If YES to Question 6, please identify the agency and length of probation.
If yes, you must attach to the application.