Veterinary Receptionist (CSR) - Full Time

Job Description

Job Description Client Service Representative - Receptionist

Pleasant Paws Pet Center is looking for Client Service Representatives (CSR). We deal both humans and animals alike. As a CSR your primary responsibility is to be efficient in any and all front desk operations. A CSR is the client’s first and last impression of Pleasant Paws Pet Center and is important that all clients feel welcome, safe and comfortable.

Essential Functions and Responsibilities:

Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone

Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment

Respond with compassion and empathy in stressful and emotional situations

Maintain a clean, stocked and orderly lobby and front office area

Educate clients on wellness plans, food and products sold in waiting room

Perform opening and closing procedures, end of day reports and deposits

Data Entry: records, client questionnaires, referral information, ect

Distribute mail

Ensure that referral letters and lab results go to the corresponding veterinarians

Admit patients: ensuring that the patient is weighed, and all information is current.

Skills and Qualifications:

• 1-3 years’ experience in veterinary practice (or human medical practice)
• Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)
• Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal
• There must be a general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team.
• Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit
• Excellent communication skills with clients and team members
• Proficient time management, ability to problem solve, learn, and handle multiple tasks
• Enthusiastic team player with a patient, and positive professional attitude.
• Must be able to work seated for a majority of day

Benefits and Perks:

• 401K with company match
• Personal Pet Discounts
• PTO and Paid Holidays
• Company Sponsored Employee Assistance Program (EAP)

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement

Job Types: Full-time, Part-time

Pay: $16.35 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off

Work Location: In person