Bank Teller - Banking

Overview The Bank Teller (Concierge Banker) is responsible for assisting the assigned Banking Center in meeting and/or exceeding branch profitability goals by generating new and/or managing existing customers and ensuring that efficient, professional, and quality VIP service is delivered through the handling of various financial transactions whether in person or by telephone.
Be Happier in Your Career We are an 8-time winner of Best Places to Work in Kentucky. We value a workplace culture that gives bankers purpose each day by delivering our brand of happier banking service to customers and other employees. We’re looking for self-starters, outside-the-box thinkers, customer service wizards, small business enthusiasts, and active community contributors. At Forcht Bank we value diverse thinking that helps us serve our customers better.
Who We Are Since opening in 1985, we have offered traditional banking services delivered in a nontraditional way. We differentiate ourselves with exceptional customer service and strong digital banking tools to help customers manage their basic needs, complemented by our values of daily excellence.
Giving back to our communities
Building relationships based on trust and transparency
Celebrating and embracing our diversity
The Perks We invest in happier employees by providing training and development to deliver happier banking and create happier customers. 401(k) Retirement Plan with up to 4% Company Match (fully vested from day 1)
Company-paid life insurance
Nine paid holidays, plus Birthday Leave and Community Service Leave
Scheduling & Travel Must be able to work a flexible schedule that may include early/late shifts and regular weekend hours
Must be available on Saturdays; working every Saturday is not required
Must attend new hire training in Lexington, KY, Monday-Friday, 9:00 am-4:00 pm for one to two weeks
Ability to travel to other locations as needed
Responsibilities Develop and maintain customer relationships by calling on prospective customers, identifying prospects, establishing suitable methods of contact, and determining appropriate products and/or services.
Perform day-to-day operations to achieve satisfactory scores on branch audits.
Assist customers with financial transactions:
Cash checks within proper authorization levels and pay out money after verifying signatures and amounts, and ensuring accounts have sufficient funds
Receive checks and cash for deposit, verify amounts, and check deposit slips for accuracy
Record transactions and issue computer-generated receipts
Place holds on accounts
Assist customers with questions, concerns, and explanations or demonstrations of bank products or services
Recognize and pursue opportunities to cross-sell products and services based on customer needs
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide excellent customer service while upholding Forcht Bank’s mission, vision, and values
Ability to promote and cross-sell bank products and meet referral goals
Proficient in Microsoft Office and banking information systems applicable to the role
Ability to deal effectively and tactfully with customers
Ability to work with little supervision
Ability to handle sensitive or confidential information
Knowledge of English language structure, grammar, and composition
Knowledge of arithmetic applications relevant to the position
Ability to work with standard office equipment and computer systems
Ability to travel to other locations as needed
Flexible schedule including potential early/late hours and weekends
Other Requirements May be required to participate in activities outside the bank to stay informed on developments and regulatory changes
Must comply with Bank Secrecy Act rules and regulations
Note This document describes the general nature and level of work performed by the employee in this position. We value diversity and believe employment opportunities should be available to all persons without regard to protected characteristics or status as defined by law.

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