Domestic Violence Advocate - Part-time

Classification: Non-exempt, full-time or part-time shifts available Salary: $22 - $24 per hour DOE

Overview The Domestic Violence Shelter Advocate provides trauma-informed supportive services for clients participating in our domestic violence emergency shelter program with a primary focus on ensuring client safety and stability. Additionally, this position serves as the primary contact on our 24-hour crisis hotline to provide immediate assistance to domestic violence victims and the community. Essential Duties And Responsibilities Utilizing a trauma-informed and client centered approach, provides ongoing support to domestic violence survivors including crisis intervention, safety planning, needs assessment and coordinating resources and services.

Answers the 24-hour Domestic Violence Hotline to provide immediate assistance to survivors and the general public including conducting application interviews, shelter intakes and providing referrals to community resources.

Assists residential clients with accessing program services, connecting to resources, and understanding and complying with program guidelines and policies.

Collaborates with other program staff to ensure appropriate services are provided in compliance with program protocols and follows through on assigned tasks.

Ensures timely and accurate completion of data entry and reporting, including hotline information, client status updates, incident reports, and other programmatic requirements.

Monitors and maintains the shelter facility standards to provide a clean, safe and secure environment for clients. Ensures compliance with all agency policies and procedures for employees and clients, including but not limited to confidentiality, safety protocols, legal requirements, ethical standards and administrative procedures.

Participates in staff meetings including supervision, case conferences, trainings and other agency requirements.

Qualifications Associate degree in social work or other human services field required. Experience working with domestic violence survivors and families in a professional setting preferred.

Bilingual proficiency in Spanish/English preferred.

Completion of the 40-hour Domestic Violence training as approved by the State of California, or ability to successfully complete certification within six months of hire, required.

Ability to work respectfully, non-judgmentally, and professionally with diverse populations in a culturally competent manner, including YWCA program participants, employees, volunteers, agency partners, and the community at large.

Ability to maintain a professional and calm demeanor during stressful situations and determine appropriate solutions consistent with established policies and procedures.

Americans with Disability Specifications The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Employment Opportunity YWCA of San Diego County does not discriminate on the basis of race, color, religious creed, sex (including pregnancy, childbirth, breastfeeding or related medical condition), national origin, citizenship, ancestry, age, physical disability, mental disability, medical condition, HIV/AIDS status, family care status, military or veteran status, marital status, sexual orientation (heterosexuality, homosexuality, and bisexuality), gender, gender identity, gender expression, genetic characteristic or information, or any other basis protected by state, federal or local law. In addition, YWCA provides reasonable accommodations for qualified individuals with disabilities.

PREVALENCE OF DOMESTIC VIOLENCE Violence and abuse affects all genders, all races — all people

You were there for me and my children and treated us like family. All of this is because of your help and encouragement. My children are doing much better now and I know we will keep getting stronger. You gave me a safe place to stay with my cat and helped me regain my strength. It was so hard to imagine that I could have a different life for my children. YWCA helped me regain my self-worth as a person, and most importantly, as a father. Thank you for helping us get through this.”